Sasha W.
Stay Away
Ever since Labyrinth was acquired by Harbor Compliance, their service has deteriorated significantly. I recently received a notice from the State of Maryland stating we had been non-compliant for two years. I spent four weeks trying to get an answer from Labyrinth, only to discover this was just the tip of the iceberg....we were actually non-compliant in multiple states. I’ve now been going back and forth with them for over two months trying to get a full refund. We had to contract a new company to take over for Labyrinth and their status check revealed even more states where Labyrinth dropped the ball. The cost to us to make us compliant again is what we're asking for from Labyrinth and they won't even give us half that. If I want to get more of a refund they asked me to provide documentation from the states proving they failed to do their job. That’s unbelievable, since Labyrinth is the official contact for all state filings—any notices would have been sent directly to them. They are also supposed to share all state correspondence with us, but their folders are empty because they fail to provide this information as required. The administrative time this has taken me to straighten out is astronomical. Because I don't have access to the information that Labyrinth wants (and actually has themselves) I even called some of the states in question to get answers. Several of the states I talked to knew exactly what "third party" vendor I was talking about when I explained what I was attempting to do. That speaks volumes about Labyrinth. Do yourself a favor and avoid this company.
Response from LabyrinthMar 17, 2026
We take feedback like this seriously and have reviewed your account in detail with our team. Our findings do not align with several of the statements in your review, including the status of certain filings and the scope of services performed. That said, we did identify specific instances where services did not meet expectations, and we have already taken steps to address those directly with you. Regarding your request for a refund, we have offered a partial refund based on documented items where services were not completed as expected, as well as consideration for your overall experience. We remain open to reviewing any additional documentation you can provide so we can continue to evaluate your request fairly and accurately. We understand the time and effort this situation has required and will continue working with you directly to bring this to a resolution.