LabyrinthReviews of labyrinthinc.com

Response from LabyrinthJun 26, 2026

Thank you for sharing your feedback. We're sorry to hear your experience has not met your expectations. After reviewing your account, it appears there may have been some miscommunications during your experience with us. Our team attempted to reach you by phone yesterday to discuss your concerns, and we'll be reaching out again today. We appreciate the opportunity to connect with you directly, better understand what happened, and work toward a resolution.

Response from LabyrinthMar 17, 2026

We take feedback like this seriously and have reviewed your account in detail with our team. Our findings do not align with several of the statements in your review, including the status of certain filings and the scope of services performed. That said, we did identify specific instances where services did not meet expectations, and we have already taken steps to address those directly with you. Regarding your request for a refund, we have offered a partial refund based on documented items where services were not completed as expected, as well as consideration for your overall experience. We remain open to reviewing any additional documentation you can provide so we can continue to evaluate your request fairly and accurately. We understand the time and effort this situation has required and will continue working with you directly to bring this to a resolution.

Response from LabyrinthFeb 4, 2026

Thank you for taking the time to share this feedback. We take concerns like this seriously and want to make sure they are properly addressed. At this time, we’re unable to locate an account that matches the information provided in this review. Because of that, we aren't able to investigate what may have happened. We would genuinely like the opportunity to look into this for you and resolve any issues if there is an active or past service with us. Contact us directly at [email protected] with your organization name and the email address associated with your account so we can review your records and assist you. We appreciate you bringing this to our attention and welcome the chance to better understand your experience.

Response from LabyrinthJan 16, 2026

Ellen, we're sorry to hear about your experience. Your dedicated Customer Success Manager has reached out to schedule a time to discuss your account. Invoices are managed directly in the portal for your convenience. Our team will be happy to discuss the invoices in your account for the services your organization requested.

Response from LabyrinthDec 3, 2025

Thank you for sharing your feedback. We’re sorry to hear about your recent experience and appreciate the opportunity to clarify what happened. When you reached out, Gabby sent an email with her scheduling link so she could dedicate uninterrupted time to review your questions in detail. This time of year is our busiest season, and with the holidays approaching, her calendar fills quickly. To ensure every client receives accurate guidance and personalized attention, she relies on scheduled meetings rather than rushed or incomplete replies. We understand the frustration of not receiving an immediate response. Our receptionist was following protocol in directing inquiries to the appropriate representative, but we recognize that the interaction did not meet your expectations and will use this as a coaching opportunity. Gabby looks forward to speaking with you during your scheduled meeting on Thursday and will be happy to answer all of your questions at that time. If you need anything before then, please don’t hesitate to reply to her email and she will assist you as soon as she is able.

Response from LabyrinthNov 18, 2025

Thank you for taking the time to share your experience. We are truly sorry for the delays and lack of communication you described. This is not the level of service we strive to provide, and we understand how frustrating and disruptive this must have been for your organization. I want to assure you that your concerns are being taken seriously. A member of our team has already reached out directly to help resolve this situation and ensure you receive the support you expected. We are committed to making this right and restoring your confidence in our services. If there is anything further you would like to discuss or if you need additional assistance, please don’t hesitate to contact us at any time. We appreciate the opportunity to address this and improve your experience.

Response from LabyrinthMay 30, 2025

Salman, we're sorry to hear about your negative experience. We take great pride in providing the best service possible to all of our clients. Please reach out to us to discuss this matter at [email protected]. Thank you.

Response from LabyrinthSep 25, 2023

Thank you, Lynn! It's been a pleasure working with you!