ConnectWise AutomateReviews of labtechsoftware.com

ConnectWise Automate is one of the most capable RMM platforms available for MSPs, but make no mistake — it will test your patience before it rewards you. The automation potential is virtually limitless, covering patching, scripting, monitoring, and remote access across thousands of endpoints. However, out-of-the-box it is far from plug-and-play. A qualified consultant is not optional here; it is essential. Without proper configuration of monitors, alerting thresholds, patch policies, and agent templates, you will drown in noise and missed issues. Invest in the setup, and Automate becomes a genuine force multiplier for your team.

Coming from a finance and integration with PSA perspective, I think it's great to have it update the Agreements before billing so there's less manual updates and more accurate billing. It's easy to integrate with the documentation as well.

Excellent product that is well supported by vendor. Consider it a 'business critical' system at our firm and highly recommend it!