Steven
Moved to Automate from Kaseya
Moved to Automate from Kaseya. Connectwise seems to get good starts on product upgrades that fizzle out and lack follow through. We get the start of a network mapping feature that once released doesn't seem to ever get flushed out into something useable requiring us to buy additional products to do core RMM functionality like network monitoring. Scripting engine is good, patch management is wonky. We spend a lot of time with the consulting arm trying to get it to work correctly. Support can't adequately explain why clients get reboot prompts mid day etc.