Kyte.comReviews of kyte.com

I’ve used Kyte for car rentals in PHL several times and it’s been a great experience. The surfers are smart and usually punctual. In my last rental in late August 2023, my aircraft was late and I wanted another 15 minutes of cushion to ensure I got to the pick-up area after I got through baggage claim. That cost me $25. Turns out I had more than enough time, but the surfer was >15 minutes late from the new, later time. On top of this the car had 3/4 of a tank of gas. Not a big deal if you knew how many gallons the gas tank held. I overfilled it to be safe on the back end, so another $10-15. I texted customer service, but all I could get was a $15 credit on my next rental. Since Kyte is now about the same cost as Avis with my employee discount, maybe it’s time to pivot and be sure to get a car on time and full of gas. Lines at check in maybe problematic, but I get points and inc natives going forward. Hmmm.

I rarely leave a review, but felt compelled to warn others off this company. It is the most appalling company I have ever come across. From my experience and seemingly that of others from reviews of a very similar nature across the web, it appears their business model is to make money by charging customers for damages/other costs that they aren't responsible for. I rented a car from Kyte in April 2023. It was delivered to me with low tire pressure. Upon noticing, I put air in it, but later discovered it had actually been delivered to me with a puncture as the tire was completely flat by morning. I had to add air to the tire 3 times across 2 days. This is not only very inconvenient, but also dangerous. When I informed Kyte of the issue upon returning the car, I was offered no apology or compensation whatsoever. I was asked for proof of the $6 I had paid for air, and was offered only this as a refund. I was also incorrectly charged for a full tank of gas, despite having returned the car with a full tank (this was later refunded at my request). Weeks later I was then charged $75 (by immediate direct charge to my card) for repair of the puncture! It took 2.5 weeks of continuous emails/web chats until I finally managed to get somebody to refund me the cost, but only because I had undeniable photographic evidence of the tire pressure warning light being on when the car was delivered to me. Before providing the evidence, they actually tried to argue that the tire pressure warning light had not been on upon delivery to me. Avoid Kyte at all costs- the slightly lower prices than other companies are not worth the risk.

Everything went super smoothly. The pick-up/return at your door makes it infinitely simpler and more convenient than any standard rental company. The surfer arrived on time, took 1 minute to scan my license, no surprise charges and no insane paperwork (and huge plus, they accepted my debit card - which proved to be an impossible hurdle for other companies/brokers). We received an upgrade b/c they were out of cars in the class we had rented. The app worked well and changing the return date took less than a minute (and we received a prorated credit that we were able to use for refueling!). Return was equally simple - the surfer showed on time, took the keys, and disappeared. The only thing I would have wished for was for all the charges associated with my rental to be easily visible in one place and for more transparency around refueling costs (this doesn't appear in the app - instead, I received several separate invoices/receipts via email for tolls, the rental, and credits received for an early return but no summary + seem to be missing invoice for fuel). Since everything went so smoothly, I can't comment on how they perform when issues arise, but based on this experience, I would definitely rent again from Kyte.com.

The address for pickup was incorrect via google, you only have a 10 minute window to meet your "surfer" and if they are earlier they constantly call you to ask where you are...the car we rented was due for an oil change and they wouldn't swap the car unless we met them in the service area (hours from where we were staying) and the only compensation we were offered was $50 in credits to Kyte (no thank you!). Customer service overall unhelpful. Cheaper than a regular rental but not worth the stress and hassle in the end. Stay away!

This is a fine service as long as nothing goes wrong animi you have a flight to catch. For me I got stuck in traffic for my return- I would have been fine, but there is a 2 hour mark on the app that if you get stuck in traffic and can't make that change because you missed the mark (how did you know you were going to get stuck at 1:50 minutes??)... well you are going to have nothing but Trouble from them! You'll try to text support- because that is what the app tells you to do (while inching bumper to bumper- solo). Then you'll be put in queue.. forever! Then your surfer will call you and say he's there waiting and you'll say.. gee I'm still on text hold.. for 2 hours now.. and he'll say sorry bye! And then they'll charge you $25. Then- depending when they get back to you.. from that minute that they finally get back to you they will tell you that you must give the surfer 2 hours notice. Well you are in the return destination by now- a huge city.. and you've got to now park this car for 2 hours or if you have a flight to catch... you're screwed. So yea.. It's great if you don't have any trouble and a flight to catch.

Booked a car through the Kyte app. Got a confirmation and all seemed good. Then, less than 12 hours before delivery, they cancelled my booking. Reason? They had oversold. No compensation offered. Stay away.

Days after the dropoff they sent me a picture of a "scratch" and decided to keep my $300 deposit... for a scratch that wasn't even caused by me! It's a scam, they make money by not refunding the deposit. Plus they charge extra if you are 5 min late.