KX TicketsReviews of kxtickets.com

I purchaeed tickets for Come Alive in London and added ticket protection insurance from KX tickets. Unfortunately due to a medical issue I was u able to take the trip to Lindon and had to cancel three shows and claim the ticket cost back on ticket insurance, supplying a doctors letter. Two out of the three insurance companies settled within a day. While I thiught I was buying insurance from KX, they are not the insurer. They send the info to the insurer. KX dont respond quickly to emails, never sign the email with a persons name, only kind regards and there is no direct contact with the insurer. They also cite 20 working days to settle. After many chase up emails and much frustration and anxiety I eventuallydid get my money back but the process was tediously slow and communication was poor, especially as they are only a third party whereas other ticket insurance was direct with the companies.

I have come back to update & improve the rating from 1 star in my review as George at KX emailed me next day and was extremely helpful in sorting my problem .There is still no contact phone number which is very frustrating but my query was handled much faster than expected. This is sbout aftercare & lost property at the theatre London county hall. It has been impossible to find a valid phone number as the one on google is invalid. I desperately need to make contact with someone in the theatre staff regarding a lost item . I did speak to ETC events receptionist at county hall who advised they couldn’t help had to speak to agent. Am so fed up not getting anywhere with my search. When did speaking to a human being become so difficult.😞