KX TicketsReviews of kxtickets.com

The Hitchhikers Guide to the galaxy experience was cancelled on the day with just a couple of hours notice. KX Tickets sent an email to let me know (that contained completely incorrect information by the way), but I had already travelled hours. So lots of angry and very disappointed people at the reception desk. Do not expect this company to do the right thing they will stick to terms and conditions that favour them, so forget about the wasted day and all the costs incurred, that will be on you, simply expect an offer of a refund or a new ticket for another day. Customer service not a consideration for this outfit, and of course you really can’t do anything about it other than call them out on review sites and hope people don’t use them. A company should be judged on how they behave when things go wrong, and trust me KX Tickets get zero stars.

I bought tickets for the pearl package at Starlight Express Wembley which cost more than the seat tickets for this show so I expected a seriously good VIP experience. It was a terrible experience. We were passed from pillar to post as no-one knew what to do with us. Eventually, a host was found who took us to the Observation Bar which we had foolishly thought might overlook the set. But no, it overlooked everyone coming in to the theatre lobby and there were no staff at the bar. We ordered drinks and were told they didn’t stock them (having been told to order anything. We had asked for a J2O and a pineapple juice. Nothing special!). Eventually they served two of us and had ignored the third person in our party. We had the same experience with ice cream where 2 were served and the third person ignored. During the interval, we were shown to a roped off area and served canapés with little or no time to consume them. The whole attitude was rather surly and rude at times and certainly not VIP. After commenting to the staff member about their attitude it did turn around for the second half. All in all, we felt totally cheated so I complained and was offered a 50% refund. I asked for a greater refund but they told me it was mostly my fault we hadn’t enjoyed the package so it was 50% or nothing. I accepted the 50% refund The show itself was wonderful, full of energy and speed along with marvelous stunts and fun. Highly recommend the show, but don’t waste your money on the “extras” packages!!

Customer service are useless. I bought ticket from them I didn't receive ticket and not even confirmation email for this purchase. I contacted customer service but someone named John was not helping at all. Avoid on all costs.

So hard to buy tickets!! Whichever theatres/ shows use this company wake up to them ! It shouldn’t be this hard to buy theatre tickets !!! I will drop off a letter to the producers etc at the theatre letting them know how you are failing their potential audience members and all the lost revenue due to your total inefficiency.

I purchased 2 VIP Tickets for 21st December (Come Alive!!) I paid extra for the Refund Protection. Due to the recent Storm Bert our property was damaged and our priorities have changed. KX Tickets refused to refund and sent me to a 3rd party to request a refund, by means of a claim form, they also refused stating it is not covered under the terms for their protection scheme. I shall let my Bank deal with the funds.

Customer service are useless. I sent 3 emails about a date I couldn't attend and not a single reply. Completely useless!

Operates a dynamic pricing model and you’re not informed at the time of purchase. In February I paid £153 for Starlight Express tickets which are now £75. Customer Service have not been helpful at all. Don’t bother booking tickets in advance. Wait until closer to the date and pay half the price!

The KX Tickets customer service online team are so unhelpful, never experienced anything like it, especially Hollie and Katie. They do not care to help customers and resolve problems. Terrible experience!