There were only two complaints that I had during the order process of getting my controller. The first was how long it took for them to ship my controller, it took over a month to hear from them.
When I received my controller the paint design was excellent but I ordered a custom home button and there where bubbles on the inside of it and the home button itself is cheaply made. So I give this product 4 stars because the complaints that I made can be easily fixed.
JC
Jesus C.
Better communication
The final product looked amazing but I ordered it on Aug. 27th and I didn't receive it until Oct. 26th. Almost 2 months and I was ordering it for a birthday present. Had this order been on time I would have rated it 5 stars.
JO
Joslyn
Worth the wait
Took a little while to get the controller but worth the wait!! And the company was accommodating for the wait. I’m so happy with it and most importantly hubby loves it!! Would recommended these guys to anyone! Thank you guys!
KR
Kody R.
Read this one.
Took twice as long, but the quality 5 out of 5. Feedback was Swift and pleasant. The company needs to improve on there accuracy on there ship dates. Was told up to 5 weeks. Then two more weeks. Finally said next Monday. But it shipped a week after that Monday. So there's room for improvement. I am happy with the product and the company. The next order I'll expect it to take 10 weeks. Note" the paint job was super dope.
AM
Andrew M.
2 out of 3 *IS* bad
I ordered three (3) XBox One Elite 2 controllers from KwikBoys. In case you were wondering, I am not an anime character with a controller in each hand and one for my feet, I was purchasing gifts for people. This was the reason I was willing to spend the extra $$$ to buy from a mod company versus buying from a mass market store. To be exact, two of the controllers were meant as gifts and the third was mine (what the heck, in for a penny in for a pound, right?). I ordered one controller with red lighting, one with green, and a plain vanilla for me back on Aug 10th.
With the pandemic I was expecting a delay. Kwikboy Modz listed a two-week delay from Covid at the time. On Sep 3 my order status was still listed as "Order Received" without any updates so I used their messaging feature to reach out to them for a status update. The next day I received a response that the controllers should be ready the next week. Great!
Well, four weeks later they finally shipped. Fine. Pandemic. The lack of updates or communications kind of sucks, but whatever. Received the controllers on Oct 6. At this point I would like to point out that nowhere on my Resume/CV does it read "Quality Control for Kwikboy Modz" as a job. Thus, the job that paid for the controllers required that I wait until the weekend to test them out (Oct 10). And here is what I found...
There was no controller with green lights. Just two white and one red. So much for a custom Christmas gift. Time to actually connect them up to an XBox and test. The two white ones work fine it seems, but the red one has a left controller that sticks/rubs. That's a problem.
Reached out to Kwikboy Modz again to inform them of the problems with the order on Oct 11. They offered a refund of the $9.99 for the lack of the customization (slipping a $10 in with the controller at Christmas will make the two gifts seem equal between family members, right?). For the sticking controller they had me hand tighten the base as the fix, which actually just changed which angle the sticking occurred at. No good.
At this point I figure I'll just give the two white ones as gifts, get a refund for the red one and try to wash the bad taste out of my mouth from not getting paid as a QC specialist. Reached back out to inform them of the problem remaining and asked for a return/refund on the red controller. And they replied that it was past the return window (which mind you is because of the back and forth messages) and they will be happy to repair it (shipping on my dime) so I might get it by next October. Not so much.
So that is my story. Make of it what you will.
Response from KwikBoy ModzOct 13, 2020
Thank you for your feedback. You messaged us with your initial message on the 11th regarding any issue which was still outside the return window. We asked you to send the controller back for repair as you do have a 3 month warranty on the controller. Apparently that's not something you want to do but you still have 3 months to do so in case you'd like to go that route. It's a better option anyway as if you returned there would be a 20% fee deducted from your refund.
I apologize for the issue with your controller, each controller is tested prior to shipping. We check each Elite thoroughly to make sure we don't ship any with known issues with Microsoft such as the very common stick drift issue. Unfortunately things do occasionally happen in shipping that may pose an issue and we are happy to fix them as they arrise as we do not want our customers to receive a faulty controller.
Please let us know if you will be sending for repair, thank you.
RH
Richard H.
waiting.
Making it right.
ZF
Zackary F.
Great Controllers but prepare to wait!
Had about a 4 month delay on my order but I understand with the COVID crisis. Controller is gorgeous and exactly what I ordered. Customer service was very helpful and kind. Would definitely recommend.
DA
Daniel
Awesome job
Awesome job. I got the wood grain Xbox elite controller and was not disappointed. I placed my order in early July, I realize quality takes time but it was the middle of August and I was curious to what the status was. They replied to my email in minutes, then shipped out the product and had it in days. Excellent service. Excellent product!