KV SupplyReviews of kvsupply.com

Have always had a great experience until this time. Tried to buy heart worm preventative. Kv sent request to my vet. My vet says they returned it the next day. Kv thought maybe the pharmacist had it with him but he wasn't there. After three days of kv trying to figure it out I gave up. Had to buy it from my vet for twice the price. Very disappointed.

I spent some time searching this product. I was not until I cancelled the order that I learnt this product could not be sent to me from USA. I cancelled it because my pet had died. Had she not died, and had required ongoing treatment for dry eye, I would not have known I needed to buy the product from Australia UK or New Zealand. I am not a big fan of your lack of communication.

I normally have a great experience with ordering from KV Vet Supply. This past order was problematic from two perspectives. 1) Admin had to help me break up my cart because vaccinations were causing entire order to fall into overnight shipping category. Admin used the proper credit card on file but somehow messed up the card's expiration date so vaccination portion of the order declined thus delaying that part of the shipment for several days. 2) The other part of the order included a prescription for which I had 10 refills. That part of the order was delayed for several days until I called in asking about it. The order was stuck in pharmacy hold even though I had 10 refills. They said the pharmacy had eMailed me. When I insisted that the pharmacy had NOT emailed me, they looked into it and found the pharmacy had placed a note in the accounts for several customers that they needed a bit more time to review because of a new computer system, when in fact none of those eMails had actually gone out. I was disappointed with this experience but normally very happy with KV.

My order for Corta Flex, never got an email status. When I called was told it was on mfg back order and had no expected delivery date. Would have been nice to know this when I ordered not a week later when I called.

Last year I ordered heartworm Rx from KV Pet Supply, and my experience was very good. This year however, was a big disappointment. I ordered heartworm for my two dogs, and received an email confirming my order and showing a delivery date as if the product was going to ship right away. Next to the product on the email, however, it showed that the product was on back order. I contacted the customer service number right away to inquire about the back order, and to see if I could order a different product if there was indeed a backorder(lower quantity of the same product...6 in a box, that was showing "in stock", instead of the 12 in a box I'd ordered). The CS rep wasn't able to pull up my order since I had just placed it, but looked up the product and told me that she wasn't sure why it was showing back order, as her computer was showing plenty of boxes of what i'd ordered in stock, and that it should ship in the next few days. After a week or two of not receiving the product, I followed up with CS again. This time I was told that this product was on back order, and that now all other box quantities of the product were also on back order due to a spring sale causing them to sell out. The CS rep was nice, but in no way offered or tried to rectify the situation, and wasn't even able to give me a time line, other than to tell me that it would still be a while until they shipped. I was so disappointed as I would have ordered the smaller quantity during my first call in, if I wasn't told that the product I'd ordered was in stock. At this point my dogs were needing their monthly heartworm, so I had to cancel my order and order from another supplier...and pay for two day shipping, so they were only a week overdue. I will not be returning to KV Pet, and unfortunately due to my experience, am no longer able to recommend them to others.

I've been purchasing "Puppy Training Pads" for my small dogs for about ten years & I've been extremely happy. When the cost went up (considerably) I understood & had no complaints, but when I ordered the last batch of pads they have now tacked on shipping charges which had previously been free. The cost was almost the amount of one package of the pads & so I had to order one less. I was told that it was because of UPS changing it's policy & while I may be naive, I don't believe that should be my problem. I have done some research & will be ordering elsewhere from now on because I can find them online at the same price as KV but with free shipping over $35, which my order is always over that amount! I would like to continue to give KV my business but the new charge is simply way too much for me.

I ordered a medicine with a prescription for my dog, i got the resonse that there isnt shipping to calfornia. This causes delays in getting the med as i have to reorder with anothercompany. I hope i dont see charges on my credit card

Placed 2 orders recently 1st one 400.00 only very small amount shipped. Was on line and rest back ordered but now discontinued ?????? 2nd asked to use free ground shipping as stated in email . Phone rep refused said only for couple items. Not right or fair to pick and choose customers. I was charged 40.00 on order that email said was free. not very impressive 2 orders in one week .both not handled fairly.