KV SupplyReviews of kvsupply.com

I ordered my dog's medicine on 12/23, it waws approved by my vet and faxed to KV supplies on 12/26. Nothing, no medications, excuses when I call customer service. Today, I was supposed to received a tracking number. No call back, nothing. Pathetic. I'm cancelling my order NOW.

I placed an order. I never got it I called KV Vet several times. The 2nd to last call they told me the order shipped and would receive a tracking number the next day. I called the next day and they said they had not shipped the order. At that point I gave up and canceled the order

I honestly do not need another canned response from Tracy. It is the exact same thing to everyone - with only the name changed - and does not offer any solution to the individual who experienced the grief. Will you pay for my extra pills I need to keep my dog on the meds for the next week? Past experiences with this company were fine. Current were/are awful. I placed a prescription request on 12/6 and received an email confirmation that same day. I called KV Supply customer service to follow-up several times and each time I called I has on hold for well over ½ hour. When they answered they could not give me any answer as to whether or not they had the prescription from my Vet yet. They said there was no phone number I could call directly to the pharmacy and all they could do was email the pharmacy to see if they had the response from the Vet and then would get back to me - which they never did. Last week, Dec 13th, I talked to a KV Supply Customer Service Supervisor who explained their prescription drug processing to me::KV Supply would send a fax request to the Vet every day and if there was no response after a few days, they would call the Vet. She had no explanation as to why this was not done with my order but she would follow up. She told me that she could take a verbal from the Vet and that she had documented my order to ship via next-day delivery. She promised to follow-up with my Vet with instructions. I have lost track of a few days worth of calls but when my Vet tried to call in the verbal prescription, it was not accepted - and there was still no FAX to the Vet's office. At one point I called the pharmacy number which I had gotten from my Vet and spoke to Mary. Mary indicated they would take the verbal from the Vet and told me there were many issues with KV Supply orders since the sale of the company. She could not verify the next-day delivery note since that could only be authorized by KV Supply and she worked for another company that was the ‘fulfillment pharmacy’ for KV Supply and several other companies. On Saturday the 17th I received a call and was told that KV Supply had called my Vet and left instructions so my Vet could phone the pharmacy. On Sunday December 18th my Vet tried to fax the prescription over and received no answer to their FAX attempt but their FAX is set to keep trying until the other side did answer. Monday my Vet finally did receive a FAX request from KV Supply which they responded to, on Monday the 19th in the morning. My order was not shipped until 5:00 PM yesterday, the 21st – via regular mail – with expected delivery 12/28. I have no more medication after today and started this process more than 2 weeks ago! Calling the Customer Service number late today was no help since the company answering the phone at 7:30 PM EST could not do anything except ask to have ‘regular’ Customer Service call me back the next day. Although within the time that KV Vet indicates they are open for business, (Monday - Friday, 8:00 am - 8:00 pm (ET).Katrina also indicated no one could have possibly offered next-day delivery since they only use ground service – and she could merely check exactly what I had (the tracking number status) and could not authorize anything else – or re-ship with next day delivery because that would require another prescription from the Vet. I see many other complaints that indicate the exact same experience. What a nightmare! I will now have to purchase a week of pills from my Vet at a very high cost just to get by until I receive this prescription.

I have ordered from KV Vet for many years. Since the merger, I tried to order my HW meds, which were already on file. Had to call to find out I had to re-enter all of my information. Ok - new computer system, so inconvenient but not impossible. Got an email saying on backorder. Two weeks later - still not shipped. Sent an email to inquire. Did not get any response, except got an email that said "shipping soon." Finally called them. Said one of my scripts was not current. I don't think that is right, but whatever. Asked to just cancel the second one and send me the first one. WORST CUSTOMER COMMUNICATION EVER. Taking my business elsewhere.

I will never work with this company again. Since changing ownership I have received the absolute worst service. The order taker didn't tell me they had changed ownership. She didn't tell me that my pets prescription had run out. She didn't tell me that they no longer ship from their facility in Nebraska and it would take over 2 weeks to ship to me. They didn't ask for my vet's phone number and proceeded to fax her at a number that wasn't hers, and this was both before and after my vet called to give them the correct information. I have spent over 3 hours on hold and still do not have my order resolved. I have tried to cancel and can't even get my order cancelled. Their customer service reps promise anything to get you off of the phone and they repeatedly interrupted me as I was trying to explain things. Then they don't take any actions or call back as promised. My pet depends on her medication to keep her alive. I've waited 3 weeks.....and nothing.

It appears this company has been bought out by someone else. That is no excuse for letting down the many customers that have been left hanging trying to find a source for medication that is necessary and/or possibly life threatening.

Save yourself frustration and do not order from this company anymore. I have placed orders with this company for years and never had a problem. Now I am experiencing really bad service. Promises of delivery dates broken, promises of customer service callbacks broken, wasted time on the phone with customer service. On my last phone call with customer service, I started asking questions about the company and was told KV was bought out by someone else. This most likely explains the decline.

It seems as if many disagree with me and those who gave positives will soon change their mind. IMPORTANT FOR BUYERS OF RX NEDS TO READ? I ordered Lactaid Ringers for my cat who has to be hydrated once a day. He is doing great. It seems the the Rex portion of the company is now called Tab Com. Prior to this, I would receive my order within 3 days. My vet is prompt about approving RX. I received an email stating that ringers were sent out on 11/15. I had visitors my vet the day before and she said the approval fax had been sent to KV. 3 days later I receive a box with just the needles and syringes. I immediately call KV customer service and speak to a woman named Linda. She said she would look into it and call me back. I recalled her about 45 minutes later and she was annoyed stating that she had sent a fax to the ware house and it was only about 1/2 an hour. I patiently waited over 2 hours and received no call. I called again as it was about 5 pm EST. I spoke to someone who connected me with the supervisor Carrie. She was very nice and said that she would call me Friday morning to give me the tracking number and have the fluids sent overnight for a Sat deliver. She stated that my vet never responded to the RX approval. I called my vet and they were emphatic that this was not true. Carrie also stated that it would have taken 24 hours for the warehouse to respond to Linda's email. Why did Linda not tell me this and why did she not tell me if there was confusion with RX since that was on my order as an issue. Carrie stated that "we are trying to get ourselves together" in the transition. She promised to call me in the morning with the tracking number with overnight service with UPS to be delivered Saturday. Yesterday, I waited until 2 pm and still no call from Carrie. I called KV again and this time spoke to Brittany, who said that Carrie was on another call and she would call the warehouse. She called me back an stated that it would go out overnight for Sat delivery. She sent me an email with the tracking number and stated that I would receive it on Sat. Saturday morning I check the UPS tracking and it stated that it would not be delivered until Monday. I called UPS and they told me that Saturday deliver was never requested by KV Suppliers. I live in Manhattan where there is Saturday delivery Besides the incompetence and unprofessionalism, KV showed no compassion towards a sick pet. Let's see how many of your 4 and 5 stars stay that way. D. Vega