KV SupplyReviews of kvsupply.com

My experience with KV Supply comes at a time when our family is trying to help heal our beloved pet. There are many stressors that accompany such a personal pursuit, working with KV has not added to these stressors. Significantly, because of the timeliness, effeciency, and pricing of KV Supply, this process has been made much easier. We are able to draw comfort from their reliability.

Fast receipt of the order, competitive prices, good quality products... Selection is a bit lighter than other pet products, and the shipping / coupon / discount policies were unclear (required a call to customer service, who weren't very well-informed). Will order from KVPS again as they have quality products & are reliable.

Great service and easy to deal with. The only thing I didn't like about the ordering process was that the web site felt very clunky. Meaning, that on top of registering I also had to enter all my pet's info. I simply wanted to make a purchase and be on my way. I also would have liked to hear from them (even an automated email) stating when they contacted my vet that I would be hearing from my vet who required a release form to purchase this particular product. Had my vet not been as proactive as they had been (and why would they as they weren't getting the sale) I wouldn't have known what was going on.

I have used KV for at least 30 years. I have had only one problem occurrence, and it involved a pack of heartworm pills which arrived with empty blister packs, which I discovered, of course, as soon as I opened the box. KV refused to refund my money, and I stopped using the site for about 5 years. Since a few items that I use were hard to find otherwise, I went back to KV and have had no complaints since. I do wish, though, that they would be like most other sites and offer free shipping on everything once a certain level of purchase has been met. When I spend $2-300 or more and one item is heavier than their maximum weight, it annoys me to have to add $20-30 more for shipping of one item. Most pet suppliers these days offer free shipping for over $70 or 80, and some for over $49. KV certainly does enough business to copy that plan.

Prices are good and shipping is reliable. Convenient way to order dog medications.

One problem - shipment through UPS. We live on a ranch with a gate at the farm road and a gate further in at our yard. UPS stopped at the gate by the farm road requiring a signature. No one waits by the front gate, especially not knowing when the delivery will be made (sometime in the evening). UPS took the package back but kept on the truck for four days. Finally, we were able to pick up the package 35 miles from home.

Just what my heading says. I look for what I want -- online, because I've requested no catalogs to limit waste -- place an order, and it's at my house in less than a week. Once a set of fly-leggings was mislabeled for size, but I figured that was the manufacturer. Another time, plastic fly-traps were carefully wrapped in bubble-wrap, which was a big waste, but it hasn't happened again. I've been using KV for over fifteen years, and those are the only two mistakes I can remember. All orders are filled promptly and correctly. I tend to order online, but if I use the phone, the customer service reps are unfailingly polite and helpful. I could look into other online-order places, but I don't bother; I trust KV.

I am a bit disapointed to the above everytime I open one of your adds and it does make me question whether or not MY business as a ranch owner and person who does contribute and produce animals for food consumption is wanted anymore. I have no problem with what you are continueing to offer as a company or in delivery. I am a bit dismayed to see a decrease in KVBucks both amounts and products that offer them. Nice of the new owners to keep free shipping for orders over fifty dollars tho.