KV SupplyReviews of kvsupply.com

So far, the items I have received have been great and my phone experience with a customer service rep about doing an exchange went well. I have yet to receive the exchanged item, so I don't know how quickly that will take place. I was surprised by how many items were backordered, and a little frustrated that items I ordered online and was NOT informed were backordered at the time of order did not show up. I did not know about the backorder issue until I opened a package and saw 3 backordered items on my invoice.

I have used KV Vet for many years now, ever since a quitting employee at a pet store saw me coming in yet again to buy toys and supplies for my new Great Pyrenees puppy. She whispered to me (as she was stomping out the door) that I should go to KVVET and save a lot of money. Obviously, I took her advice, and have never been disappointed. I do wish they'd do away with that $5 handling fee, though. I think for loyal customers (or those that the company would like to see become so) it's something that is a turn-off. I dislike feeling the pressure (which I am sure is by design) to purchase a minimum amount. I know I'd buy more often if not for that. I do appreciate the free shipping, but would just like them to know that they'd make up that damned $5 in much more frequent purchases.

I've orderd from them several times and they always provide fast service. I took off one star because I ordered some dental chews. When they arrived I discovered they were made in China and they went right in the trash.

I just ordered some heartworm preventative for my dog, but by mistake ordered 1 tablet instead of a box of 6. The KV Supply pharmacist emailed to ask me if I made a mistake and intended to order a box of 6. I replied "Yes". However, only one tablet was delivered. I called customer service. They are sending me the box of 6, and waved the $5 handling fee, which I thought was nice. Their website stinks...but it's a good company.

easy shopping, wide variety, great pricing; no problems until I needed to exchange. then I had to pay for return shipping. not horrible, but I haven't run into any other retailers that do that so I was surprised.

Pet products are cheaper and arrive fast

I "misunderstood" exactly what the phrase "Free shipping" encompasses

I rely on KV Supply for a prescription-only ointment for my dog. It's a hassle that I have to renew my permission/prescription every time, but KV Supply handles faxing my vet and it's been smooth ordering for a year or two now. I haven't had to get involved in a while.