KV SupplyReviews of kvsupply.com

Due to some server glitch, the prescription order that I placed on line, never completed. I had a confirmation, the order process was complete, but when I called 2 days later to confirm shipping, there was no record of the order. Very nice customer rep took my information again over the telephone and and monitored the order process for me. If I hadn't bothered to check, important medication for my dog would not have arrived in time.

I shop KV mainly because they have the lowest price for my dog's needed medication. It's always in stock and shipped promptly. They also do a great job of packaging it against the weather. The one thing I don't like is the website - it's really frustrating to use. It's frequently slow, and maddening time consuming. Recently I needed to use a different credit card and it took me back to the billing and shipping address screens twice to re-enter everything. I just think the online ordering system could be streamlined - none of the other sites I shop from are this bad.

I ordered a ConAir ceramic blade for my electric trimmer. The photos of the blade and of its package made it look just like mine. If they had shown more views, I might have known better than to order it. Alas, when it arrived it wouldn't fit my ConAir trimmer. The biggest bummer about ordering from KV was the theft of $5 (in the form of a fee) because my order was less than $50. And when I asked about returning it, the person who replied to my email told me they wouldn't refund that $5. Guess I'm hosed on that. Bottom line, I got a blade that doesn't fit my trimmer, and then I had to repack it and return it, and in the end it will cost me almost $8.00. I haven't received my refund credit yet, though, so at the moment it has cost me a lot more $$$ just to look at that blade and then send it back.

I was very disappointed (more like upset), that I could not use my $40 KV Bucks that I had earned. I had moved since my last purchase when I had earned them and I could not find my written copy of the bucks. So I called KV on the phone. They acknowledged that I had earned $40 with my last purchase and they could see that I had not had any order since then, but still would not credit me my $40 that I had coming. If the KV Bucks have numbers on them, they could certainly tell if they had been cashed in or not. To me this is a very poor & inefficient policy on their part. Now this new order didn't even earn any bucks for some reason. The product itself is a good one and I can't seem to find it any place else.

I have been a KY Vet Supply customer for 18 years. Never have I received one promotional free anything from them. I have spent thousands of dollars on dog, cat & horse products. I am now starting to shop elsewhere.

I ordered, which I love for our dog emu oil moisuring in a gallon.. It is so good... I put it in the cart and put my p.o. Box address & then I thought I change it to my home address because it would be easier delivered to my home... It would not let me change it... Don't know why I know how to order for online stores... When I got my confirmation order from you I saw shipping was around $14 or so. Two or three days later got another confirmation with the shipping $ 20 something cents.. I called cs and she adjusted the difference which was $ 5.88, she also said that the company normally doesn't ship to p.o. Boxes... She also said if I had shipped it to my home it would have been free shipping...I told her I didn't see that on the site.. Didn't think to tell her I tried to change the shipping but wouldn't let me, but I felt she wouldn't have believe me.

Ordered meds for my dogs on 5/17-wasn't shipped til 5/28 - first time I've been disappointed with this website.

I'm really pleased with the prices at KV Supply and the bucks back promotions. The only thing I'm not so happy about is the fact that they need a Dr. prescription every time you order the same items especially those you can buy over the counter. These types of purchases should be made a lot easier for returning customers.