KV SupplyReviews of kvsupply.com

I ordered some heartworm medicine for my dog. It took about a week for someone from KV Supply to call and inform me that my vet would not confirm the prescription over the phone. This of course is not KV’s fault however the amount of elapsed time seems to be more than necessary. We then received the prescription from our vet and was told we had to mail the original script (even though it was a stamped signature and no pen writing at all) in order to receive our order. This has once again delayed the delivery of our heart worm medicine. It has been approximately four weeks since my order and I have still yet to receive the heartworm medicine due to this ordeal. Just be aware that if you need a prescription that your order will be delayed quite some time. Ask your vet about ordering medicine online. If I need more prescription medicine, I would pay the extra 28 bucks at the local vet instead of going through the hassle of ordering online.

I ordered my dog's Rx online and sent my dog's Rx script in the mail the following day. I didn't received the medicine until a week later. Maybe this is average, but when you have a sick old dog you need it turned around more quickly than that.

So a few months ago I posted a review that since seems to have been taken down, the customer service when you speak to a person is fine, but their website is horrible, the ordering process is ridiculous when you need a prescription for you dog. I've been ordering fluids for my dog for almost a year now, and the only response from customer service that it is somehow my fault because I have a Mac computer, not in their coding or their website at all. All I can say is that I am an avid online shopper and shop many retail sites and never have a problem with other sites. Maybe it's time to look at other pet supply sites, it's a shame because the people there seem very nice they just don't know how to make a website that works on mac computers.

In general my experience has been ok. Seems lately, the products I need are "out of stock" and I cannot get a firm date of next availability. This makes sending the hard-copy prescription to KV an issue especially in cases of running out of the drug. (plasmalyte and cerenia) The entire vet med industry is a bit disjointed and inconsistent when it comes to the coordination / handling of prescriptions. Costs the consumers hours of phone time. Wish there was a more convenient, standard process. It really gets messy in cases where the prescription is at one supply company but they are out of stock of the med needed.

The website is horrible for ordering! I thought I had put in an order as I received a confirmation email - only to discover 2 wks later (when my dog ran out of her meds) that I hadn't completed the order. At least shipment was overnight!

Usually I love the delivery and service from KV. This time I was a bit put off. My package came with an ice pack that was completely melted as the temp outside hit 107 the day of delivery. I suppose the UPS truck was hot as well. I'm hoping that the probiotics that I bought (Proviable DC) still have "life." I don't see the reason for an ice pack when delivery is 2-3 days. I suppose I should have had it shipped overnight, but then I would lose out on price. Maybe get the probiotics from my vet during the summer (and pay the ridiculous price they charge), and go back to KV during the fall winter spring.

I feel that the policy of adding $5.00 to an order that is below $50 is a rip off. Products are good and shipping is fairly quick

vaccines weren't that cold ice pak was warm