KV SupplyReviews of kvsupply.com

Neither of the 2 products I bought to eliminate odors worked. Very disappointed - waste of money.

I ordered 12/01/2015 up to now I have not receive my order. I was not contacted regarding difficulties for the refill prescription if theres one. I was contacted by my Vet Clinic thats when I found out that they were having issue on refill. I thought it was just delay because of the holidays.

It takes way to long, to receive prescription medication from these people, prescriptions should be filled and shipped promptly

I ordered two leather one ear headstalls that did not ship with the other items ordered. I found out when the packing slip said not delivered. I looks up my order on their website and it said that they were canceled. Now I am out $80.00and no merchandise.

Still waiting.

You advertise the purchase I was making with a "no shipping charge" benefit. Only to find out on the check out page (or next page in the order process) that you then impose a handling fee. Yes, you are correct, handling fee is not technically a shipping charge, but it shows that you are make deceptive statements and are sneaky. I don't like sneaky companies. It leave a bad taste in my mouth, so to speak. No problem with the product or rest of my experience, just that.

I have yet to receive my order from two or three weeks ago. Heartgard for cats.

Two days after placing my online order with KV Pet, I still had not been updated on whether my order had shipped. The website was frustratingly slow and unable to load the "My Account" portion to view the status of my order. My only option was to call KV Pet. Through the customer support line, I had the misfortune of reaching a rude and arrogant representative named Rachel. She told me that my package had already shipped and after I thanked her for the information she gave me, she curtly said, "GOOD DAY," in the same tone and manner as someone saying "F**K YOU." Soon after that first call, I attempted to log into my account online again to retrieve the shipping information for my package. The website again couldn't load the appropriate pages and I had to be forced to call KV Pet a second time that day, praying that I would reach another representative, this time someone with fair customer service skills. I had the misfortune of speaking with Rachel again. She castigated me for calling again after having called just five minutes prior. I told her that I wanted my shipping information. I commented that she sounded extremely annoyed with me and I told her that the reason I'm "bothering" her again was that I did not receive a shipping confirmation email from her company. I said I wouldn't have needed to call her had the email with shipping information been sent to me, as is customary when orders are shipped. Needless to say, I am very disappointed with the customer service of this company. First, the website is nonfunctional, leaving customers with the only option of calling customer service to place orders and to check on their status. Second and more damning is that their customer service is substandard, and hence detrimental to the business. When your website fails to provide basic information to your customers, the customer support representative ought to be able to provide responses to basic questions without being rude. As a result of Rachel's inexcusable rudeness, I will not be giving KV Pet my business in the future.