KV SupplyReviews of kvsupply.com

Have not received my order have not heard from you why

I will never try to order anything from this company in the future. The website is virtually unusable. And, during the telephone call while talking to a real person, she got confused and had problems with website!

I was treated so rudely. I was mostly dealing with Mary. She basically accused me of fraud and then said she would follow up with me the next day to confirm my order went through. Never heard back and I had to call to follow up. I then politely asked for an e-mail confirmation which I still never got. I was treated as if I was a nuisance not a customer. Even down to the way I was spoken to. I am so appalled at the way I was treated after spending around 300 dollars here. I was referred to use PV pets for a crate from my breeder. Honestly it's so upsetting cause this place looks like they have great stuff. Although I love my crate I will not be ordering from here anymore. Note to Mary- if you think you are dealing with fraud deal with it internally. Don't question why my area code doesn't match my credit card zip code and accuse me of it.

I ask the woman over the phone how much longer it was going to take to get the greenies, it has already been 2 months, She said she didn't know and if I was not happy about it, to take my business to another company and I will.

Ordered from these guys for my cat who has heart failure. Easy to find the medicine and order it, and if you give them your vet's number, they verify the prescription for you. It is currently 1/14/16 at the time of this review; I placed my order 12/31/15, and the email confirmation said it was scheduled to ship out between 1/6 and 1/11. I became worried on 1/12, so I called and spoke to a woman who was very nice. She told me that they had run out of the medicine (I was not sent an email, nor given a phone call to let me know), and that on the day I had called, they had gotten some in. I just logged into my account to check on the progress - and it is STILL processing! It STILL hasn't even shipped out! But the medicine is in stock! So now I have to go back up to my emergency vet and HOPE that they have enough medicine (this will be twice now) to tide me over til my order comes in - if apparently at all! I run out of these pills for her on 1/16, so hopefully they show up! Otherwise I get to watch my two year old cat die from heart failure.

My e-mail says I will not be charged till the item is shipped. On the billing it says my item may be on back order. Will I have not received the item and I have been billed.

I was unable to receive my order due to poor online ordering system and inadequate phone support hours of operation. I placed an order on 12/5 but was unable to complete my rx request after 20+ attempts as they have "recently updated our system and are working through some issues." I followed the email link to update the missing information the following day assuming my order would be processed and delivered between 12/10-12/14 as indicated. I received a slightly rude phone message 12/18 indicating that I had not followed up and that my order would be cancelled 12/23 if I did not call and provide additional information. I called the customer service number and was told I would have to fax in my veterinary license but that the pharmacy is closed until Monday anyway. I asked when I should expect the rest of my order as it was already past the window I was expecting. The rep told me all orders are processed together and nothing would ship until after the pharmacy returned on Monday. This was not the expectation I had when ordering and as I followed the instructions and submitted all requested information I am very disappointed that KV Supply waited until 4 days after my order should have arrived and the day before the pharmacy would be closed for the weekend to inform me they were still missing information (that I already provided via the email link sent to me). I decided to cancel my order at that time and will be taking my business to another vendor. I will also caution my clients that KV Supply is not a recommended source for online pet products.

parcel was shipped out in a timely manner arrived in oakland ca. on time took five business days to get delivered (13 miles) to destination went out for delivery but never delivered as scheduled asked for replacement shipment to be sent overnight but was denied this parcel contained prescription meds