KV SupplyReviews of kvsupply.com

I received part of my order, The box was damaged and when I contacted KV, they treated it as if it was my fault

I order a prescription medication from KV Supply because their price seemed good. I got a confirmation letter in my e mail and it said what date to expect the rx. After the rx was a week overdue, I called. They told me the rx was on back order. : ( Wish they had said so BEFORE I ordered or at least an e mail telling me they couldn't fill the order. I won't use them again.

Your website isn't very user friendly. If every "I" isn't dotted or "T" crossed, the user must reenter all information from the beginning rather than simply add the missing item or correct the error.

Honestly I am surprised they sent me a review link which just goes to show they aren't really with it. I placed my order and a week went by with me emailing about status and nothing happened. I kid you not, three emails with ZERO response and finally when I said just cancel my order, they responded saying they "supposedly" could not get a hold of my vet yet miraculously they did that day and then said the order shipped, although I am still here with no product and my dog has run out of her medication. I would absolutely not recommend this company to anyone until they get their act together. So unacceptable!

Placed order but KV would not process order.

I placed an order on 4 March and paid for priority mail. It is now 2 April and I have yet to receive the order AND when I wrote to them on 23 March and told me they sent it parcel select NOT priority mail which I paid for. When I wrote on 1 April asking them to reimburse me for the total amount or reship the order FLAT RATE PRIORITY they told me that they couldn't do that until the post office completed their investigation!!!!!! I am a business owner and know that this is not the case. I DO NOT SUGGEST THAT YOU USE THIS VENDOR AND I WILL BE FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU.

I canceled my order because you never told me that you don't call to veterinarian offices. I ordered with you ten days ago Pimobendan for my dog, it is a medicine for heart failure, and one day before the medicine gone, I had to call you asking about my order. That's is why I canceled the order because it was cheaper to buy it at the veterinarian hospital than pay more than $50 dollars just for shipping.

I ordered a lactated ringer and syringe for my elderly cat that is in renal failure, these items require approval from vet, which I got same day as I ordered. This co. didn't ship the item until 9 days later because they say they never got the approval. (The vet had it in their computer they sent it same day,meaning I waited 15 days for it to arrive. After talking with the pharmacist that completed the order it was apparent they had no excuse for the delay. KV states on their site the deliver between 3-5 days, that's why I chose them over other co.'s. Based on this experience I will never use this co. again, very unreliable.