KV SupplyReviews of kvsupply.com

They cancelled my order without notification. Continued to send 'updates', then the barrage of emails about sales and other prompts to buy from them. When I went to check the order to find out why I did not receive it, no order was found. Called customer service and was told that the order was cancelled, but she didn't see a reason. Upon further investigation she found that the item was discontinued. I feel like it was a bait and switch. She asked if I would like to order a different product, but will not deal with this company again................. When I ordered the product, it was 'in stock', a second email was sent letting me know that there was only '1 left in stock', but it did not tell me that my order would be cancelled. MANY MORE EMAILS WERE SENT TO INFORM ME OF PROMOTIONS, SO NO IT WOULD NOT BE IN MY SPAM OR JUNK FILE. And yet another email was sent after the fact, but not one email that told me my order was cancelled. You can apologize for an error in your system, or you can apologize for mishandling my order... but don't try to make it look like I'm the one that did something or 'missed' something.

I started with a website order that couldn't find my prescription which had already been sent in by my vet. It then took me 2 days to talk to someone by phone after leaving 2 messages and waiting on hold 30 minutes or more twice. I finally told them to forget the prescription just to get my vaccines. The vaccines arrived warm with a 1 melted ice pack. When shipping vaccines to Texas in September you need more then 1. After all the initial trouble I had I didn't even bother to report the vaccines and took my business elsewhere. I will not use or recommend this company.

Tried to order meds. Their checkout process does not require vet info, but there mailing process does. Thus the order was placed without all info needed to fulfill it. Luckily they called same day and I got the info to them. I waited and waited - nothing, as my med supply dwindled. I called to find that med never shipped bc they had not gotten info from vet, despite me giving info. They had no record or note of anything beyond my call to provide vet info to learn why this happened, and correct a bad process. Sloppy business practices led to my pet being without meds for a few days - unacceptable and irresponsible.

I was looking for an elevated feeder for my Great Danes and specifically searched for bowls that were five quarts in size. When the item arrived, the bowls were clearly too small, holding maybe two quarts each, even though the website listed them as four quarts. However, the real nightmare came when I tried to return the item. I called to inquire about the company's return policy and was told that since the item was discontinued I could only send it back to exchange it. However, there is no free return shipping, so I drove over to the post office, only to find out it would cost $22 to send it back (this is for an item that originally cost $29). I called the company to ask if there was anything they could do to resolve this situation, only to be told since it was a discontinued item I could not even exchange it. So potential-buyers beware!!! If you are not 100% sure of your purchase, stick with Amazon, who offer FREE returns.

I'm not sure why KV can't keep my dog's prescription on file or why I need to go through the hassle of getting a new prescription every time I want to order a simple heart worm medication. It's a huge pain every single time I order from KV.

I'm deaf so I have to order from your web sight. It's an order that needed a script from my vet. Fax number and info supplied. Calling to confirm my order does not work for me. No place on the order does it have an area to explain to email me. I also tried to change the account to my name due to my mother passing away. My email address was used to order her things prior and the address is the same. The whole thing is a big mess and I still don't know if my order is placed in limbo or canceled.

I had been purchasing injectable saline solution for my rabbit who was in kidney failure, and I spent a great deal of money at this company over the years. I had placed my last order, and in the meantime my rabbit sadly passed away. I contacted them and asked if it was possible to have the price of the products refunded and explained my rabbit had died, and said I would pay the return shipping. They told me no, they could not refund for prescription items. I would understand this for safety reasons, HOWEVER, these bags are double sealed, to tamper with it I would have to rip open the outer seal, but the bigger issue was it was never even in my possession as I told them in the email, it had NOT been delivered to me, it was still in transit, and they knew it was never in my possession. I had to go to the UPS store to sign for it and pick it up, still sealed. The entire process would have been monitored that it was there, I never accepted it and paid to ship it back, therefore it would be impossible for me to open and tamper with it. It isn't rocket science.KV Supply are money hungry jerks, who are cruel, thanks, I really wanted that reminder of my rabbit dying in my arms when I picked up my package. I was going to not pick it up at all, and just let it be sent back, but you know damn well they would have resold it because it was unopened, and there was no way I was going to let them profit on it twice. I have told everyone I know about it, and told them NOT to use them for supplies, and I know many rescue people, all of whom are appalled.

I placed an order for a product that required a prescription and included my vet's contact info so KV could get the order approved by my vet. The next day I got a call from KV, saying the vet's info didn't go through, so I gave it to the woman on the phone. She said she would contact the vet and that she would call me back if she needed anything else. I didn't hear from anyone after that so I assumed they got in touch with my vet and my order had shipped. When I placed my order it told me the days I could expect to receive it. After those days passed, I called KV to get a tracking number to find out when my order would arrive, since I was running low on the prescription by now. They said it never shipped because they didn't get in touch with my vet. Then why didn't they call me so I could make sure my vet got back to them? The woman on the phone said she would call if there were any issues and I trusted her to follow through on that. When I found out my order hadn't shipped I just cancelled it and placed an order with another company.