audina A.
Great experience!
Great experience!! Customer service was great!! When they ran out of a flavor I wanted--they were able to replace it right away. I am a satisfied customer and will continue to purchase from them.
KushCargo is the Worlds best Online Headshop and Smokeshop.
KUSH CARGO (kushcargo.com) has 147 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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audina A.
Great experience!! Customer service was great!! When they ran out of a flavor I wanted--they were able to replace it right away. I am a satisfied customer and will continue to purchase from them.
Babs T.
Horrid customer service. Ordered on Saturday 1/4, paid for express shipping. Tuesday 1/7 - no changes, email customer service Wednesday 1/8 - response, promised refund on shipping and that product would be shipped that day Today, Friday 1/10 - no change, order still unfulfilled. No refund.
Response from KUSH CARGOFeb 18, 2025
We’re sorry to hear about your experience and would like to help resolve this issue as soon as possible. Unfortunately, we have no record of an order under your name and you did not provide Trust Pilot with the requested order information. Could you please provide us with your order number or any additional details about your purchase? This will help us investigate further and ensure we address your concerns promptly.
Christa H.
I wanted to buy something special for myself and there was a little hiccup in stock availability. Support was very helpful and quick. They were kind enough to even offer a swap on a similar product. I will def be back to finally buy something from ya’ll. Thank you so much and I apologize for any inconvenience on my end as your customer. Happy New Year!
Purperrl
Been buying from Kush Cargo for over 5 years. Recently ordered a Dr Dabber Switch2 on 12/28 and received 3 days later.
Response from KUSH CARGOJan 13, 2025
We appreciate your business over the years!
Andrew E.
Still waiting on them to get off there lazy asses and send my banger. Got screen shoots and proff. If I don't get my item. Who wants to help me start a group class action law suit. You never sent the item after asking for a week. Instead of the risk you canceled the ship 2 times. Then used me making lawsuit threats to not send the item. You do remeber I kept screen shots. Whatever I got a refund. I'll never trust this company again and no one else should ether.
Response from KUSH CARGOJan 13, 2025
You placed your order over the weekend when our warehouse was closed, and it was scheduled to ship within our standard 3–10 business day delivery window. However, after repeated harassment of our staff, including hourly messages, threats of violence, chargebacks, and lawsuits, we made the decision to issue a full refund and cancel your order. This decision was made to protect our team and maintain a positive working environment. We wish you the best in finding a retailer that aligns with your expectations. If you have further questions, feel free to reach out to us directly.
Sara P.
They don't even deserve 1 star! My experience is nothing compared to what the rest of these reviews are saying but their customer service and lack of communication make me want to explode! Not worth the cheaper price! I was lied to multiple times and only offered a $5 refund. That won't cover the therapist I'll need to talk to after trying to communicate with them!!!
Response from KUSH CARGOJan 13, 2025
While the holiday rush did lead to some delays, we confirmed that your order was delivered by UPS. Additionally, we issued a full refund on your shipping costs to make up for the delay. We’re sorry if our communication fell short of your expectations—it’s never our intention to leave our customers feeling frustrated. Your feedback is valuable, and we’re working to improve our processes to prevent similar situations in the future.
Dave S.
I placed an order on Black Friday. It's Dec 26th, and not even tracking info has been sent. Customer service has not responded. I am going to have to cancel with my credit card company. You would think a $400+ order with expedited shipping would have been treated with more care.
Response from KUSH CARGODec 26, 2024
We’re sorry to hear about your experience and would like to help resolve this issue as soon as possible. Unfortunately, we have no record of an order under your name or any open orders from November 29th. Could you please provide us with your order number or any additional details about your purchase? This will help us investigate further and ensure we address your concerns promptly.
Matt S.
I apparently should have read the reviews prior to purchase. Ordered a piece on Dec 6th and haven't even received a delivery confirmation. Ordered a puzzle from China on the same day, scheduled to be here today. China Kush Cargo! Get your $%&@ together, not that I'll ever know. One and done with this company.