Margot C.
This is a horrible website
This is a horrible website. I ordered a product from them. The product was processed, but the product was never shipped to me. I was then told the product couldn’t be shipped to me because it was sold to me at the wrong price point and that if they sold it to me at the price point, it was sold to me at they risked ruining their relationship with the manufacturer and take the chance of not being able to work with that manufacturer again. I reached out to the manufacturer and was told that this was not true. I now have no product which I paid over $200 for and no refund. I have reached out multiple times I have shared proof from the manufacturer with Kush cargo and if still receive no response, no product and no refund I’ve asked for my product to be overnighted to me as I have sent them proof that what they have told me is not true and I still have yet to receive anything and I am now out almost $300. And to make things worse, there is no way to contact Kush cargo other than email so you literally are sitting duck I would highly recommend not using this website for any purchases whatsoever and Kush cargo if you are reading this, I am happy to take this review down as soon as I know that my product has been shipped to me overnighted and I have tracking info proving that.
Response from KUSH CARGODec 10, 2025
We feel it is important to clarify the events regarding this order for the public record. Regarding the pricing: As we explained in our correspondence, our manufacturers strictly enforce MAP (Minimum Advertised Price) policies. The discount code applied to your order brought the price way below the contractually allowed limit for that specific product line. We cannot fulfill orders that violate our dealer agreements. While we were attempting to communicate this, the responses we received became threatening. We have a zero-tolerance policy regarding the harassment of our support staff. Sending threatening messages every 20 minutes, as was done here, is not acceptable. Consequently, we made the decision to cancel the order and part ways. A 100% refund was issued immediately to your original payment method. You are not out any funds, and the refund receipt was emailed to you. We consider this matter closed and wish you the best in finding this product elsewhere.