KurvReviews of kurvpay.com

Beware!! They refuse to release my rolling reserve that they've held after I closed my business. They told me to contact an attorney. I would highly recommend to anyone to find a different processing company to deal with. Extremely unprofessional. I thought their email was spam and a scam to try to access my bank account. It stated we have sum money to deposit for you.

For one disputed transaction they placed my account on HOLD and keep charging HOLD payments from my personal account. Risk management never cooperate in fact they stop replying because they are unable to solve the issues. All payments are stuck in the portal.

We partnered with EMS to process credit card payments for our U.S. eCommerce brand. During onboarding, we were told there would be no reserve or only a small rolling reserve. We later signed an agreement that stated clearly: 10% reserve, capped at $500,000. Instead, EMS is now withholding 100% of our revenue — over $75,000 — without any written justification or timeline. We've stayed compliant with all processing limits, had no fraud, and received no explanation. We’ve reached out repeatedly to our account manager, who did escalate it, but weeks have passed and nothing has changed. To make matters worse, EMS has continued to charge our bank account for fees and transaction reversals, even when we processed no new sales. This situation has disrupted our operations and created unnecessary financial risk. We've given EMS a final deadline to resolve this and plan to escalate legally if no resolution is provided. If you're a growing business, I strongly recommend you avoid EMS until they change their reserve handling and transparency practices. UPDATES: EMS requesting information to make our review dissapear, I have completed the chargeback Reduction Plan on 2nd of May. and know you are still holding 64k. What you are saying to decrease to 2% doesn't make any sense. How would I use EMS again and reduce the chargeback rate to 2%, if would not use EMS again? I would gladly remove this once resolved.

They have been paid, but are refusing to release money owed to me. I've called everyday for 2 weeks. I'm not being listened to. trying to reach someone who can help me by phone is impossible. This is causing me a great deal of hardship.

****** We never have sold prescription pharmaceuticals re-evaluate the definition then try again**** EMS closed my account citing "risk" without any prior warning or communication. I only discovered the closure when customers reported declined transactions. Upon contacting EMS, I was informed that my account had been closed for two days, yet I received no notification. The department responsible was unavailable, leaving me with no immediate recourse. This forced me to halt operations to prevent further customer dissatisfaction.

EMS is basically a legal criminal organization. They lie about everything, hold funds for months without any reason or notice. Want to call your customers to verify orders??!!!! Seriously? Customer service is a joke and after spending a ridiculous amount of time trying to make sense of their non existent policy and system EVERYONE TELLS YOU SOMETHING DIFFERENT!!! Stay very far away from this place! They will put you out of business and continue to hold your funds for up to 9 months. BEWARE ANY POSITIVE REVIEW YOU SEE HERE IS ABSOLUTELY FAKE!!!!

This company has no customer service, they re run your bank info without making you aware there was a problem in the first place , then call you threating you as if you owed them for years, a one month fee was due, after paying several charges from them re running the account info 3 times, they give you no training on the EMS system so you dont even know what your fees or balance due are until they call threating to close your account, worst scamming processing company ever, dont not for any reason deal with them, you will be sorry, filing BBB and attorney general complaint also today.

They took money without asking and i cant get through to get a refund and my bank cant do anything