KurvReviews of kurvpay.com

Response from KurvOct 20, 2025

Thank you for your feedback. We're sorry to hear about your experience. We strive to provide professional support throughout every step of the process, and we apologize that this effort was not reflected in your interactions with our staff. That said, we appreciate you bringing this issue to our attention. The sales verification procedure is set in place to help protect both our merchants and their customers by reducing fraud, minimizing chargeback risks, and ensuring accounts are used appropriately. Naturally, we are committed to improving and would welcome the opportunity to make things right with you. Please don’t hesitate to reach out so we can address your concerns directly.

Response from KurvSep 19, 2025

We appreciate your feedback and are sorry to hear about your recent experience, especially as a long-term merchant with us. We're committed to providing the best possible experience for our merchants. As such, we value open communication. We’re always willing to review and adjust your processing fees to remain competitive and retain your business. Additionally, we have refunded the fees associated with your account closure as a gesture of good faith. If you have any further questions or concerns, please don’t hesitate to contact our support team directly.

Response from KurvSep 11, 2025

We appreciate your feedback and are sorry to hear that the details of the terms and fees outlined in your signed contract were not sufficient. We always want to ensure transparency and apologize if you felt that the information was not effectively conveyed. We wish you the best of luck in your processing journey.

Response from KurvSep 11, 2025

We apologize for the inconvenience you've experienced. Because we were unable to collect the monthly fees that were due, your account was placed on hold. After reviewing your account, we see that the funds were released on 7/30. If you have any further questions or concerns, please don’t hesitate to reach out to our support team directly.

Response from KurvSep 11, 2025

Hello, Mason. We appreciate your feedback and are quite sorry to hear about your experience. We always want to ensure clarity and transparency regarding our services, which is why we have support representatives who specialize in reviewing and explaining any rates or fees listed on the monthly statement. We sincerely apologize if you felt that the information was not effectively conveyed. If you ever reconsider or have further questions, please don't hesitate to reach out.

Response from KurvSep 11, 2025

Thank you for taking the time to leave a review. We're truly sorry to hear about your experience and apologize for any frustration or inconvenience caused. We’ve tried to locate your information in our system but haven’t been able to find a record matching your name or the details provided. If you'd still like to resolve this issue, please feel free to contact our customer support line at (800) 615-1330.

Response from KurvSep 11, 2025

Hello, Chad. We're sorry to hear about your experience. It is industry standard that cardholders typically have up to 120 days to file a dispute/chargeback from the date of the transaction. We understand that your account was in good standing for the 8 months that it was open. However, our processes are in place to mitigate chargeback risk. If you have any further questions or concerns, please don’t hesitate to reach out to our support team directly.

Response from KurvJul 16, 2025

Thank you for your feedback. We're sorry to hear about your experience and would like the opportunity to make things right. Unfortunately, based on this review, we’re unable to identify your account. Please contact our support team directly with your business name or contact details so we can look into the issue and assist you promptly. We're committed to providing a positive experience and would appreciate the chance to resolve any concerns.