KurvReviews of kurvpay.com

We reported them for fake reviews here. Also, thee force NEW customers to write a review or threaten canceling their account. Please read all the negative here. I can't imagine what the employees think about working for such a company.

My experience with Kurv Pay has been one of the most frustrating merchant processing experiences I’ve had. Over the course of processing with them, my business processed significant volume, but instead of support and transparency, we were met with growing reserve holds, escalating chargeback fees, RDR fees, and VAMP penalties that created serious financial strain on the business. At one point, Kurv Pay was holding over $37,000 of our business funds in reserve while continuing to charge thousands in fees. The reserve structure became excessive and difficult to sustain, especially while we were actively making improvements on our side. We implemented RDR, improved our dispute handling, worked to reduce chargebacks, and cooperated with every request from management. Despite that, the communication around reserve releases was vague, inconsistent, and constantly changing. Every time we asked what was needed to fully normalize the account, there was never a clear answer. While some funds were eventually released after repeated escalations, it felt like a constant battle just to access our own money. Merchant processing already comes with enough risk, but the lack of transparency and the amount of pressure placed on our business made this relationship extremely difficult. If you’re considering Kurv Pay, make sure you fully understand their reserve policies, fee structure, and how reserve releases are actually handled before signing anything.

Undependable service. Brand new to KURV missing deposits on the first week. They claim they deposited funds but they didn’t show up in bank. Customer service leaves much to be desired. They claim batch sent yesterday, bank says no. Small ones come through fine larger ones no. They claim no holds and funds processed. But not in my bank next day or day after. Another claim is that maybe the cut off time. They told me batch by six now they’re telling me five. It’s still been two days. Too many hoops to jump through. Bank says not pending so who knows when I will receive funds If at all. Other services I used post next day no problems no issues-for 13 years I changed for a better rate, but it’s not worth it

Worst guys in the market. I open new account on April 1st and unfortunately I had a chargeback on April 14th for an order of April 2nd. These guys put my account on hold without informing me and took 2 weeks to investigate and blocked my payment. I kept following and did not get anh response. I cancelled the account for such a poor service.

I strongly advise anyone considering KurvPay (working in collaboration with PaymentCloud) to stay away. My experience has been extremely frustrating and unprofessional: • Hidden and Arbitrary Fees: Daily fees, card brand fees, monthly fees, platform usage fees, and minimum transaction fees are charged without prior notice or explanation. • Unauthorized Deductions: They deducted $64 from my account without notifying me or getting authorization. • Rolling Reserve Nightmare: They hold 5% of all funds and refuse any release until 6 months of processing, even though my account has consistent, low-risk transactions. • No Transparency: Requests for explanations are ignored or met with vague responses, leaving you constantly in the dark about charges. • Collaboration Confusion: While PaymentCloud is involved, KurvPay enforces all risk and reserve policies, making it very difficult to resolve issues. • Cash Flow Risk: This combination of high fees, unauthorized deductions, and frozen funds makes it almost impossible to run a business reliably. If you value your money and sanity, do not use KurvPay or rely on PaymentCloud’s processing through them. I am closing my account due to these sketchy practices and hope others avoid this headache.

They are crooks and freaking horrible. They single handedly destroyed my business by with holding funds for chargebacks, even after they took the money out of my bank account. Could never get any one on the phone, finally got someone through email, would not help at all, kept wanting more and more forms and services. Still jumping through hoops. Our chargebacks have gone down every month, but they act like we have a more than 50% chargeback rate when it's actually less than 7% for last month. Use a different merchant provider, they will screw you over and not care one bit.

They held our money for a month to verify two charges. They called my clients and made them feel very concerned about giving their card out. I lost both clients and lots of money. KURV never would call me back. I talked to a manager, and he said he would call me back, never did. They held other funds that had nothing to do with the verified client, too. I refunded the money to the other clients and told them I didn't want to do business with them. Now they call me back to tell me they will charge me to cancel my contract. Worst customer service I've ever seen!

Very disappointing experience with Kurv Pay, especially for a new account. I processed only 3–4 transactions, and my funds were immediately placed on hold. Despite providing all requested customer information and even processing an additional transaction to match their “average ticket size” requirement, the funds are still being held with no clear resolution timeline. Because of this, I had to issue refunds just to manage the situation, yet the original funds are still not released. This has directly affected my business operations and cash flow. What makes this worse is the lack of clarity and consistency. I’m being charged fees for maintaining the account, but I’ve stopped using Kurv Pay entirely because it feels like every transaction risks being held. For comparison, I’m processing significantly higher volume (around 20K) with another provider and receiving payouts on time without issues — which highlights how unreliable this experience has been. At this point, Kurv Pay feels more like a risk than a payment solution.