Kuri NükaReviews of kurinuka.com

Response from Kuri NükaDec 1, 2025

Hi Paula, thank you so much for sharing your experience! It’s wonderful to hear how Kuri Nüka Batana Oil is making a difference for your edges, eyebrows, and even your son’s moustache — that kind of progress is always so exciting to see. I’m thrilled that the scent and texture are bringing you joy too, and that your order arrived promptly. Your recommendation means the world to us, and we’re so happy to have you as part of the Kuri Nüka family. Maya x Founder, Kuri Nüka

Response from Kuri NükaAug 1, 2026

Bedankt dat je de tijd hebt genomen om je ervaring te delen. Het spijt ons oprecht dat je destijds zoveel frustratie hebt ervaren door de levering en de communicatie. We hebben je destijds benaderd en kunnen bevestigen dat deze kwestie inmiddels al geruime tijd geleden is opgelost. Je melding is destijds in behandeling genomen en afgehandeld. Onze excuses dat je ervaring niet aan je verwachtingen voldeed. We nemen dit soort feedback serieus en zijn sindsdien blijven werken aan het verbeteren van onze klantenservice en communicatie. Bedankt voor je geduld en voor de kans om dit destijds voor je op te lossen. love, Maya

Response from Kuri NükaAug 1, 2026

Thank you for taking the time to share your feedback. We're truly sorry for the frustration you experienced and completely understand why this left you disappointed. After reviewing your case, we can confirm that this matter was resolved some time ago and your concerns regarding the delivery were addressed. We sincerely regret the delays in communication you experienced during that time, as this is not the standard of service we strive to provide. We've taken your feedback on board and have continued making improvements to our customer support to help ensure a better experience for our customers moving forward. Thank you again for bringing this to our attention, and we genuinely appreciate the opportunity we had to resolve the matter. love, Maya

Response from Kuri NükaNov 27, 2025

Thank you for taking the time to share your experience. I’m truly sorry to hear how disappointed you felt with the response time, and I understand how frustrating it must have been when you were trying to make changes before dispatch. At Kuri Nüka, genuine care for our customers is at the heart of everything, and it pains me to know that this was not the experience you received. I want to reassure you that your feedback is taken very seriously, and we are reviewing the handling of your request to ensure this does not happen again. In situations like yours, Kuri Nüka aims to accommodate cancellations or order changes whenever the request reaches the team before processing is complete. If your message was missed or delayed in our system, that is something we want to understand and correct immediately. So we can look into this properly for you, may I kindly ask you to email us using the same name and order details, with the subject line: URGENT – ORDER REVIEW? Once we receive it, we will prioritise your case and make sure it gets the attention it deserves. Your experience matters, and I genuinely hope we can regain your confidence. Maya x Founder, Kuri Nüka

Response from Kuri NükaNov 27, 2025

Thank you for sharing your concern — I completely understand why this situation would be confusing and frustrating, and I appreciate you giving Kuri Nüka the chance to clarify it properly. To address your worry clearly and directly: Kuri Nüka’s Batana Oil is produced and sourced in Honduras, and that is the only origin of the oil itself. However, the shipping origin you see on your tracking does not reflect the product’s manufacturing source — it only reflects the location of the fulfillment hub your order was dispatched from. Some of our international parcels are routed through a global distribution partner to make shipping faster and more efficient for certain regions. I truly want to make sure you feel fully supported, and the best next step is for Kuri Nüka to review your specific order details so we can check: • your tracking information • the parcel route assigned to your shipment • the condition of the product you received Kindly reach out to the support team with your order number so your case can be checked immediately and resolved with care. Kuri Nüka always wants to ensure you receive authentic products in their proper quality. Thank you for giving us the opportunity to assist you properly — we’re here to help until everything is fully settled. Maya x Founder, Kuri Nüka

Response from Kuri NükaNov 27, 2025

Thank you for sharing your concerns, and I’m truly sorry to hear how upsetting this experience has been for you. At Kuri Nüka, every customer’s peace of mind matters deeply, and I want to make sure you receive proper support. I carefully checked our system, and we’re not seeing any emails or inquiries under the name “NgoziChukwuKa Adaobuijele.” Without your order details, we’re unable to locate your record or verify what happened with your delivery, which is likely why you haven’t received a response yet. To help you immediately, may I kindly ask you to send us an email with the subject line: URGENT – ASSISTANCE NEEDED, including your full name, order number, and the email address used at checkout? This will allow Kuri Nüka’s support team to retrieve your order right away and investigate the delivery issue properly. Please be assured that Kuri Nüka never ignores customers, and resolving situations like this is always a priority. Once your details are received, we will address your case promptly and fairly. Maya x Founder, Kuri Nüka

Response from Kuri NükaNov 19, 2025

Thank you for sharing your concerns, Roen. Upon checking, we are unable to locate any record of the emails you mentioned. Kuri Nüka has been requesting the details needed to assist you, but unfortunately, we have not received a response from your side. To help us resolve this as quickly as possible, please send an email to our support team with the subject line “URGENT REQUEST” and include your order number along with the full details of the issue. Once we receive that, we will make sure your concern is handled promptly and carefully. Kuri Nüka is committed to supporting every customer and ensuring that all orders are addressed with care. Maya x Founder, Kuri Nüka

Response from Kuri NükaNov 19, 2025

Thank you for sharing your feedback, Loraine. We’re sorry to hear that your experience with the Batana Oil and the Growth Box did not meet your expectations. Kuri Nüka takes every customer concern seriously, and we strive to respond to all inquiries with care and attention. Kuri Nüka remains committed to ensuring that every customer feels supported and heard. Maya x Founder, Kuri Nüka