Kuri NükaReviews of kurinuka.com

Response from Kuri NükaAug 1, 2026

Thank you for sharing your feedback. We’re truly sorry for the frustration and disappointment you experienced. We completely understand how the lack of communication and delivery updates led to your concerns. After reviewing your case, we can confirm that this matter was resolved some time ago. We sincerely apologise that our logistics partner was unable to complete the delivery of your order. To ensure you were not left out of pocket, our Support Manager initiated a full refund for your order. We appreciate your patience and regret that your experience did not reflect the level of service we strive to provide. Your feedback has helped us continue improving our processes and customer support. love, Maya

Response from Kuri NükaJan 26, 2026

Thank you for sharing your concerns. After checking, your order was successfully delivered by GOFO, and you can verify the delivery status here: https://www.gofo.com/us/track?searchID=GFUS01029396906368 Additionally, as a gesture of goodwill, Kuri Nüka has already issued a full refund for your order. Please let us know if there’s anything further you would like us to resolve regarding this, so we can assist you promptly. Maya x Founder, Kuri Nüka

Response from Kuri NükaJan 26, 2026

Thank you for taking the time to share this, and for allowing Kuri Nüka the opportunity to clarify the situation with transparency and care. Upon carefully reviewing the account, a refund was already issued and pending prior to the chargeback dispute being opened. When a dispute is filed after a refund has been initiated, the return of funds can understandably take longer, as the bank and payment processor then take over the timeline. This delay is unfortunately outside of Kuri Nüka’s direct control once the dispute process begins. For full reassurance, Kuri Nüka has already issued refunds for the two orders that were reported, and there is no active subscription associated with the account following the last charge. There are also no future charges scheduled. If you would find it helpful, Kuri Nüka is more than happy to provide refund confirmation and supporting evidence directly via the support team, so you can also share this with your bank if needed. Kuri Nüka always acts in good faith and aims to resolve concerns responsibly, even when situations overlap with bank-led disputes. Thank you for raising this openly. Kuri Nüka values transparency and remains fully committed to ensuring this is seen through to completion. Maya x Founder, Kuri Nüka

Response from Kuri NükaJan 26, 2026

Thank you for sharing this, and we truly appreciate the opportunity to clarify the situation for transparency. After carefully checking Kuri Nüka’s system under the name Naomi, there is no active subscription associated with the account. This means there are no upcoming charges scheduled, and nothing that requires cancellation at this time. We completely understand how concerning subscription-related worries can feel, especially when a product isn’t the right fit, and we want to reassure you that Kuri Nüka would never intentionally prevent a customer from cancelling. Kuri Nüka always aims to act fairly and in good faith, and if there is ever confusion or a technical concern, the support team is more than happy to review it directly and resolve it promptly. If you’ve sent emails previously, rest assured they are taken seriously, and Kuri Nüka remains open to reviewing any additional details to ensure everything is fully at ease on your end. Thank you for raising this openly, and for allowing Kuri Nüka to clarify. Your peace of mind truly matters. Maya x Founder, Kuri Nüka

Response from Kuri NükaAug 1, 2026

Thank you for sharing your feedback. We sincerely apologise for the frustration and disappointment you experienced, and we completely understand why you felt this way. After reviewing your case, we can confirm that this matter was resolved some time ago and was addressed by our team. We also reached out to you regarding your order, but unfortunately, we did not receive a response from your end. We truly regret that your experience did not meet the standard we strive to provide. Your feedback has been invaluable in helping us improve our customer support and communication processes. Thank you again for bringing this to our attention, and we wish you all the best. love, Maya

Response from Kuri NükaDec 29, 2025

Het is jammer dat dit zo is gelopen en Kuri Nüka begrijpt dat dit voor jou ontzettend frustrerend is. Wel is het belangrijk om de situatie correct te verduidelijken. Kuri Nüka heeft meerdere keren per e-mail gereageerd en hierin ook uitgebreid uitgelegd wat er is gebeurd. In dit geval is de bezorgmethode op eigen verzoek aangepast naar afhalen via DHL, in plaats van deur-tot-deur levering. Vanaf dat moment lag de verdere afhandeling volledig bij DHL als externe vervoerder. Omdat deze wijziging rechtstreeks met DHL is aangevraagd, had Kuri Nüka geen bevoegdheid om namens jou aanvullende instructies te geven of inzage te krijgen in de ophaalinformatie. Dit is ook duidelijk per e-mail aan je toegelicht, inclusief het advies om direct contact op te nemen met DHL om dit verder te laten onderzoeken. Kuri Nüka heeft hierin gedaan wat binnen haar verantwoordelijkheid ligt: – de bestelling correct verwerkt en verzonden – actief met je gecommuniceerd – de juiste stappen uitgelegd om het bij de vervoerder op te lossen Het blokkeren op sociale media is geen standaardpraktijk van Kuri Nüka en gebeurt uitsluitend wanneer gesprekken herhaaldelijk escaleren via publieke kanalen terwijl er al actieve e-mailcommunicatie loopt, om verwarring en miscommunicatie te voorkomen. Kuri Nüka blijft transparant, zorgvuldig en professioneel handelen en staat altijd open om zaken op een nette manier af te ronden binnen de juiste kanalen. Maya x Founder, Kuri Nüka

Response from Kuri NükaJan 2, 2026

We’re truly sorry to read this and understand how frustrating that experience feels. After carefully checking all Kuri Nüka support records, there is no email found under the public name shown on this review, which is why it appears you may not have received a direct reply yet. Kuri Nüka never ignores customer concerns, and every valid inquiry is handled with care and follow-through. To allow the team to locate your case immediately and resolve this properly, please email [email protected] with your order number in the subject line (you may also include “URGENT” for visibility). Once received, the team can review the tracking status with the courier and assist with the appropriate resolution. Kuri Nüka values transparency, accountability, and customer trust above all else, and the team is committed to ensuring your concern is addressed fairly and respectfully. Maya x Founder, Kuri Nüka

Response from Kuri NükaDec 8, 2025

Thank you for sharing your concerns, and I truly appreciate you bringing this forward. I checked thoroughly, and there are no emails from you under the name listed on your public profile, which is why you haven’t received a reply. If you could kindly reach out again using the same name or provide your order reference, Kuri Nüka will make sure your message is found and attended to promptly. Kuri Nüka is genuinely here to help, not to ignore anyone — your message matters. About the shipment location: Kuri Nüka’s Batana Oil is 100 percent authentic and sourced directly from Honduras, where the oil is traditionally harvested. What you may be seeing on your tracking is the location of the third-party international logistics hub, which handles the global dispatching process. This does not affect the authenticity of the product or its origin. Every jar of Batana Oil is produced with integrity and remains true to Kuri Nüka’s Honduran roots. Kuri Nüka is committed to transparency, and your trust matters greatly. If you could kindly share the email or order details you previously used, Kuri Nüka would be happy to look into this immediately and continue assisting you. Maya x Founder, Kuri Nüka