Kuri NükaReviews of kurinuka.com

Response from Kuri NükaAug 1, 2026

Bedankt dat je de tijd hebt genomen om je ervaring te delen. Het spijt ons oprecht dat je deze ervaring hebt gehad en dat je je niet gehoord voelde. Na controle van ons systeem kunnen we helaas geen e-mail van je terugvinden met betrekking tot de gelekte pot, inclusief een foto van het product. Om je zo snel mogelijk te kunnen helpen, willen we je vragen om ons alsnog een foto van de gelekte pot te sturen. Zodra we deze hebben ontvangen, sturen we je kosteloos een vervangende pot. Daarnaast hebben we gezien dat er een geschil is geopend via je betalingsprovider. We hebben geprobeerd contact met je op te nemen voordat we op het geschil konden reageren, maar helaas hebben we geen reactie van je ontvangen. We helpen je nog steeds graag verder en doen ons best om dit alsnog netjes voor je op te lossen. We hopen snel van je te horen, zodat we direct een gratis vervangend product kunnen regelen. love, Maya

Response from Kuri NükaAug 1, 2026

Bedankt voor je review. Het spijt ons dat je teleurgesteld bent over je bestelling. We hebben je bestelling gecontroleerd en kunnen bevestigen dat je een reguliere pot hebt besteld en niet de Buy 1 Get 1 Free-aanbieding. Daarom is er slechts één pot naar je verzonden. We hebben je hierover ook een e-mail gestuurd om dit uit te leggen en samen naar een oplossing te kijken. Tot op heden hebben we helaas nog geen reactie van je ontvangen. Wil je alsjeblieft je inbox en eventueel je spamfolder controleren en op onze e-mail reageren? We helpen je graag verder om dit netjes af te handelen. love, Maya

Response from Kuri NükaAug 1, 2026

Thank you for sharing your experience, and I'm truly sorry for the frustration this delay has caused. I completely understand how concerning it is to see tracking stop updating, especially after waiting so long. After reviewing your order, we have already contacted our logistics partner and requested that your order be redelivered. We have already provided them with your jars and asked them to prioritise your shipment. I can assure you that we have escalated this with our logistics team and will continue following up until this is resolved. We sincerely apologise for the inconvenience and appreciate your patience while we work to get your order to you as quickly as possible. love, Maya

Response from Kuri NükaAug 1, 2026

Thank you for sharing your concerns, Michael. We understand why you would have questions, and we appreciate the opportunity to address them. First, we'd like to clarify that our Batana Oil is 100% sourced, processed, and packed in Honduras in partnership with our local farming communities. The authenticity and origin of our product remain at the heart of what we do. Regarding shipping, we work with an Asian logistics partner to help fulfil international orders more efficiently and keep shipping costs as affordable as possible for our customers worldwide. While some tracking information or shipping labels may reflect our logistics partner's distribution network, this does not represent the origin of the product itself. We also take concerns regarding our marketing very seriously. After this was brought to our attention, we immediately spoke with our marketing team to review the advertisements in question. Any clips that could cause confusion have since been removed from our advertising campaigns. We appreciate feedback like yours, as it helps us ensure our marketing accurately represents our brand and products. We remain committed to maintaining ethical advertising practices and continuously improving our marketing standards. Thank you for your feedback and for giving us the opportunity to clarify these points. love, Maya

Response from Kuri NükaAug 1, 2026

Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations, and we understand how frustrating this situation must have been. We did respond to your enquiry and explained that orders begin processing within 12 hours of being placed and are prepared for shipment shortly thereafter. Unfortunately, your cancellation request was received after this processing timeframe, which meant we were no longer able to stop the order before it was dispatched. We also explained that, due to the nature and sensitivity of our products, we are unable to accept returns at this time, even if the product remains unopened. This policy is in place because returned personal care products cannot be resold once they have left our facility. We understand this may not have been the outcome you were hoping for, and we sincerely apologise for any disappointment caused. We appreciate your feedback, as it helps us continue improving our communication and customer experience. love, Maya

Response from Kuri NükaAug 1, 2026

Thank you for sharing your feedback, and we're truly sorry for the frustration and inconvenience you experienced. We completely understand how upsetting it must have been to feel that your concerns were not being addressed. After reviewing your case, we can confirm that this matter was resolved some time ago. Your subscription was successfully cancelled, and we also sent you a confirmation to let you know that the cancellation had been completed. We sincerely apologise that your experience did not meet the level of service we aim to provide. Your feedback has been valuable in helping us improve our customer support and subscription management process. Thank you for your patience and understanding. love, Maya

Response from Kuri NükaAug 1, 2026

Thank you for taking the time to share your experience. We are truly sorry for the frustration and disappointment this situation caused, and we completely understand why you felt this way. After reviewing your case, we can confirm that we had already arranged a complimentary reshipment after your original order was unexpectedly returned to the sender for reasons outside of our control. Unfortunately, the same issue occurred with the replacement shipment, which we know was incredibly frustrating. Rather than leaving the matter unresolved, our team arranged another reshipment at no cost to you, and as a gesture of goodwill, we also included one complimentary jar, making three jars in total shipped to the address you provided. We sincerely apologise that your experience was impacted by these delivery issues. While they were beyond our control, we understand that the responsibility to support you remained ours, and we appreciate the patience you showed throughout this process. Thank you again for giving us the opportunity to make things right. love, Maya

Response from Kuri NükaJan 26, 2026

We completely understand your concern and want to clarify the situation. The first package unfortunately wasn’t delivered due to a shipping forwarder issue (which is out of our control). Our support manager, Sab, made sure your order was refunded in full and also sent you a complimentary 2 jars of Batana oil. The replacement package was successfully delivered on November 20, as confirmed by NinjaVan: https://www.ninjavan.co/en-my/international/tracking?id=17MY25082567 Please be assured that no money was taken from you, and everything we did was to ensure you received the product. We also want to note that we’ve received several 1-star reviews from you, despite our efforts to resolve the situation. As a small company, repeated negative reviews—especially when we have provided proof of delivery and refunds—greatly impact us and our ability to continue serving our customers. We would be happy to provide documentation or proof of our actions if Trustpilot allowed it. We truly hope this clears up the confusion and reassures you of our commitment to our customers. Maya x Founder, Kuri Nüka