Still too early to tell if using batana oil in the long term will make any difference. Hair is still very dry but will persevere.
Response from Kuri NükaOct 22, 2026
Thank you for giving Kuri Nüka Batana Oil a chance and sharing your honest feedback. 💚 We understand it can take time to know how a product fits into your hair care routine, and we’re sorry your hair is still feeling very dry. You might find it helpful to pair the oil with a moisturizing conditioner or hair mask to give your hair some extra care. We appreciate your patience and hope you find a routine that works well for your hair!
love, Maya
ME
Melva
The banana oil work well for my hair…
The banana oil work well for my hair and scalp. But needed for my hair line. As my hairline took longer to grow. Bantana oil I would recommend. It definitely does work. Thank you.
Response from Kuri NükaOct 22, 2026
Thank you for sharing your experience and recommending Kuri Nüka! 💚 We’re glad the Batana Oil has been working well for your hair and scalp. We understand that your hairline may take longer to show changes, and everyone’s hair journey is different. We appreciate you giving our oil a place in your routine and hope you continue to enjoy caring for your hair with us!
love, Maya
JU
jete U.
Second review
This is my second review. After my complaint of no response from the company and no products received, I was contacted by the manager or director, the circumstance resulting to the above was explained to me and I accepted this explanation and apology.
I received my order in good time after this and also got some free products as compensation.
I have given this score because I know that this is a small company and are still finding their feet and they sounded sincere and were also able to keep to their promise.
Response from Kuri NükaOct 22, 2026
Thank you for giving us another opportunity and for updating your review. We sincerely appreciate your patience and understanding while we worked to resolve the issue. We know that communication and keeping our promises matter, and we’re glad we were able to get your order to you and make amends. As a small business, your trust means a great deal to us, and we’re committed to providing a better experience moving forward. Thank you for giving Kuri Nüka another chance.
love, Maya
OM
Omotayo M.
customer service experience
I Placed my order in late November 2025, by Dec 3rd their website says order has been shipped. I am super excited. Dec 12th local courier say they have my package..well all good. I wait and wait and wait, no further updates. Reached out to your support January 9th and January 11th, auto response saying you'll get back...crickets! But i suddenly see an update on your site on January 13th saying something about been delayed. I take it upon myself call local courier company as your customer support is so unprofessional. They tell me oh seems package was wrongly routed to wrong warehouse.
Please i have sent an email for a refund, kindly kindly process my refund, i am tired of reaching out and typing long epistles. This is the worst customer service experience i have ever had, and i have dealt with so many small businesses, as i try to support growing businesses. Such a shame though..you need to do better Maya and team
Update:
5 months later I am surprised to see in my email that a refund has been processed. Support reached out to me like 2 months ago saying they will process a refund. But i explained to your support in the email that i eventually got the product and please do not send a refund as i understand its a small business. I think you still need to do better with your customer support email process, it seems you never saw my response. Now i feel bad because i made it clear do not process a refund anymore.
Response from Kuri NükaAug 1, 2026
Thank you for taking the time to share your experience. We are truly sorry for the frustration and disappointment this situation caused, especially after you made every effort to contact us and support a growing business.
After reviewing your case, we can confirm that we had been trying to reach you for some time regarding the resolution. Unfortunately, we did not receive a response from your end. We never wanted to leave your case unresolved or leave you waiting.
In line with resolving this matter, we have initiated a full refund for your order. Please allow a few business days for the funds to reflect in your account, depending on your payment provider.
We sincerely apologise that your experience did not meet the standard we strive to provide, and we truly appreciate you bringing this to our attention.
love, Maya
ES
ES
Great company and customer…
Great company and customer services,this Batana oil has been so good on my hair,it’s now so soft and manageable
Response from Kuri NükaNov 28, 2025
Thank you so much for sharing this kind message, ES. It truly warms my heart to hear that your hair is feeling softer and easier to manage. That is exactly the experience Kuri Nüka aims to bring to every customer — real, authentic Batana Oil that speaks for itself through results.
And thank you as well for appreciating the service. At Kuri Nüka, caring for each customer with honesty and attentiveness is just as important as the quality of the products.
Your trust means a lot, and I’m grateful you chose Kuri Nüka for your hair journey.
Maya x
Founder, Kuri Nüka
SH
Sophia H.
Review Rating
Terrible, terrible!
I have written on various platforms re: ticket 6908. Basically, I purchased products since 27th September 2025 and I have not received the products! I sent copious emails explaining that the products were sent back to the seller who received them on the 4th of October. This is terrible as I paid over £50 for those products!!!!!!!
Sophia
Useful
Share
Kuri Nüka logo
Reply from Kuri Nüka
2 Nov 2025
Thank you for sharing your concerns, Sophia. Upon checking your case, I can confirm that a resolution has already been provided regarding your order. We ensured that your situation was addressed carefully and promptly, and any necessary steps to resolve the matter have been completed on our side.
If there’s anything further you need or any clarification required, please don’t hesitate to reach out to our support team so we can assist you further.
Dear Maya,
Yes, the matter regarding my second order has now been resolved after many, many weeks of communication.
The products were initially never received and that was authenticated by my Ring doorbell. I am pleased to report that Sab was helpful and products were received this week.
Thank you.
Response from Kuri NükaNov 23, 2025
Thank you so much for updating your review, Sophia. I’m truly grateful that you took the time to share the full outcome, and I’m relieved to hear that your second order has finally reached you safely.
I understand how stressful it can be when a delivery doesn’t arrive as expected, and I appreciate your patience throughout the process while Kuri Nüka investigated the courier issue. It means a lot to know that Sab’s support helped bring the matter to a proper resolution.
If you ever need anything moving forward, Kuri Nüka will always be here to support you with care, clarity, and the authenticity we stand for.
Maya x
Founder, Kuri Nüka
AL
AYISHA L.
I’m eager to experience product
I’m eager to experience product. I cannot typically say I have done so yet as there have been some issues with the shipment. But the owners and support staff have been very kind and communicative regarding the reasoning why. I will continue to trust them and am sure that the product I receive will be well worth the wait.
Response from Kuri NükaNov 14, 2025
Thank you for sharing this with such patience and kindness. I’m truly grateful that, even with the shipment issues, you’ve felt supported and understood — that means everything to Kuri Nüka.
Your order is already being monitored closely, and we’re committed to making sure it reaches you safely. I’m confident you’ll love the authenticity and quality of what you receive — it’s always worth the wait.
Thank you again for your trust.
Maya x
Founder, Kuri Nüka
AU
Añuli C.
Updated Review – Issue Resolved and Refund Received!!!
After initially worrying I’d been scammed due to no response, I’m relieved to confirm that Kuri Nüka has now contacted me, apologised, and issued a full refund. The issue turned out to be a packing error and slow communication rather than anything fraudulent.
I do wish the response had come sooner — it took several messages and over a week to hear back — but I appreciate the apology and resolution. I’m still curious to try the product, so I plan to reorder and hope for a smoother experience next time.
——————————
Original review below for reference:
Kuri Nuka kept appearing on my Instagram feed, and after seeing so many positive reviews, I decided to give them a try. I ordered the Batana Growth Box for £70.65 (Order #45793KN), which was supposed to include a shampoo, conditioner, and two raw Batana oils.
However, all I received were two shampoo bottles — nothing else. The package also arrived in what looks like a reused Amazon envelope, not in a box as shown in the reviews on their website. This makes me suspicious if they’re the original manufacturer or fake resellers. I’ve emailed Kuri Nuka’s customer support several times (with photo evidence) and also contacted them through the support form on their website, but it’s been almost a week with no response. I’ve added a review of this issue on their website but they’re not showing it, only the fake good reviews.
At this point, I’m starting to believe this might be a scam, and that many of the glowing reviews could be fake.
I’ll be contacting my credit card company to request a refund. Please be cautious before ordering from Kuri Nuka or anything you see on instagram.
Response from Kuri NükaOct 29, 2025
Thank you for sharing your concern. I completely understand how disappointing it must have felt to receive a package that didn’t appear as expected. Please allow me to clarify a few important details regarding your order #45793KN.
First, Kuri Nüka takes every customer concern seriously, and I personally reviewed your case. Your order was indeed refunded in full, and this was communicated through our previous email updates. We always ensure that when an issue arises—such as incomplete or mishandled packaging—our customers are properly assisted and never left without a fair resolution.
Regarding the packaging, we have already coordinated this concern with our logistics partner, as the parcel you described does not reflect how Kuri Nüka’s shipments are packed or dispatched. Our products are always sent in protective packaging, and we are working closely with our fulfillment team to ensure this never happens again.
Lastly, I want to sincerely assure you that Kuri Nüka is not a scam. We are a fully registered brand, and our Batana Oil is sourced directly from Honduras, with authenticity certifications published on our website. The reviews you see are from real customers who genuinely share their experiences—positive and otherwise. Transparency and integrity remain at the heart of everything Kuri Nüka stands for.
I truly regret that this experience caused concern, but I hope this explanation and your processed refund bring you some reassurance of our commitment to resolving every matter responsibly.
Maya x
Founder, Kuri Nüka
