I’ve emailed several times about my delivery since it was sent back due a mistake but I’ve not had any response from the company. I emailed on the May 11th and still had no solution.
Response from Kuri NükaAug 1, 2026
Thank you for sharing your feedback, and we’re sorry for the frustration you experienced regarding your delivery.
After reviewing your case, we believe this matter was already resolved some time ago. Our Customer Service Manager processed a full refund for your order to ensure the issue was properly addressed.
We sincerely apologise if your experience did not meet the level of service we aim to provide. We appreciate your patience and understanding while we worked to resolve this matter.
love, Maya
WK
Winnie K.
Ordered and I didn’t receive my…
Ordered and I didn’t receive my product,the support team are not helpful,this is just a scam am so pissed off
Response from Kuri NükaAug 1, 2026
Thank you for sharing your feedback, and we’re truly sorry for the frustration and disappointment you experienced.
After reviewing your order, we found that the original shipment was returned to the sender because, according to the update from our logistics partner, it was not collected from Royal Mail within the required timeframe.
However, we completely understand your concerns and want to make sure you feel heard and supported. Our Customer Service Manager personally arranged a free reshipment of your order so you would not be left without your products.
Your new order number is #84135KN.
We sincerely apologise for the inconvenience caused by the delivery issue and appreciate your patience while we worked to resolve this for you.
love, Maya
MA
Marina
Besteld vanwege de ‘buy one get one…
Besteld vanwege de ‘buy one get one deal’
Slechts 1 lekkend potje ontvangen en geen respons op de meerdere mailtjes die ik hierop heb gestuurd naar customer service. 0,0 service en oplichting!
Response from Kuri NükaAug 1, 2026
Bedankt voor het delen van je ervaring. Het spijt ons oprecht dat je teleurgesteld bent en dat je het gevoel hebt gekregen dat je niet geholpen werd.
We willen dit graag voor je onderzoeken. We hebben meerdere keren geprobeerd contact met je op te nemen om de benodigde gegevens te ontvangen en te kunnen controleren wat er precies met je bestelling is gebeurd. Helaas hebben we tot op heden geen reactie van je ontvangen.
We helpen je nog steeds graag verder. Stuur ons alsjeblieft een e-mail naar [email protected] met je bestelnummer als onderwerp, zodat ons team je bestelling direct kan terugvinden en we samen naar een passende oplossing kunnen zoeken.
We kijken ernaar uit om van je te horen en dit voor je op te lossen.
love, Maya
SR
Sonia R.
Odered the product about a month ago…
Odered the product about a month ago and still have not received it . No phone contact to resolve and seem to be getting no where . Will now need to contact the BBB for resolution .
Response from Kuri NükaAug 1, 2026
Thank you for sharing your concerns, and we’re sorry for the frustration you’ve experienced while waiting for your order.
After checking your order, we can confirm that a shipping confirmation email was sent on May 10 to Sonia Rose (c****[email protected]) with the shipment details and tracking information. Tracking updates have also been sent to the email address registered with your order.
According to the latest tracking information, your local carrier has provided the following delivery instruction:
“Hold for Instructions Requested. For Delivery Issues & Tracking Support, Contact GOFO at +1 949 688-6032 or [email protected], Orlando.”
We recommend reaching out to the carrier directly using the contact details above so they can assist with the delivery instructions and help move your package forward.
We understand how disappointing it is to experience delays, and we appreciate your patience while the carrier works to complete the delivery.
love, Maya
BE
Betty
Not real Batana oil!!
Not real Batana oil!!! I should have done my research before buying from here but I saw the sale they had and thought to give it a try. The price should have been a red flag for starters. Real batana oil is pricey. The smell as well is a big tell for if this is real. Batana oil should smell like coffee or a smokey coffee smell and what these guys are selling is far off. To learn it’s coming from china too? Avoid!! To try and return the products is even more of a joke so please save yourself from ordering
Response from Kuri NükaAug 1, 2026
Thank you for sharing your feedback. We understand your concerns and appreciate the opportunity to clarify.
We want to assure you that our Batana Oil is authentic and is sourced, processed, and packed in Honduras through our partnerships with local farmers. The origin of our product has always been an important part of our commitment, and we take pride in supporting the communities involved in its production.
Regarding shipping, we work with an Asian logistics partner to help fulfil international orders more efficiently and keep shipping costs manageable for customers worldwide. The involvement of a logistics partner for shipping purposes does not change the origin, sourcing, or production process of the product.
We also understand that natural oils can have variations in scent, texture, and appearance depending on factors such as harvesting, processing, and storage conditions. Our Batana Oil is a natural product, and we encourage customers to follow the usage instructions and allow time to experience its benefits.
We appreciate your feedback and take all customer concerns seriously. We remain committed to providing authentic products and improving our customer experience.
love, Maya
JL
john L.
Ordered so long ago and have yet to…
Ordered so long ago and have yet to receive my package! And there’s no one to contact…
Honestly, genuinely pissed of cuz I paid so much!!
Response from Kuri NükaAug 1, 2026
Thank you for sharing your concerns, and we’re truly sorry for the frustration and disappointment you’ve experienced.
We understand how upsetting it is to be waiting for your package, especially after making a purchase and expecting a smooth delivery experience. We have been trying to reach out to you multiple times to request the necessary details so we can properly check what happened with your order and assist you further. However, unfortunately, we have not received a response from your end.
We’re still more than happy to look into this for you. Please reply to our email or send us an email with the subject of your Order number and with the requested details so we can investigate your order and work toward a resolution as quickly as possible.
love, Maya
KE
Karma E.
When a company promises gold but it's usually Fool's Gold instead!
To be honest, it's hard to endorse a product that you have never received nor will as it seems since the company never personally responds to you. Since placing my order (number 71628KN for buy one get one batana oil) on 11 April 2026, I have only received automated emails ever since. Shop, the app, stated that it was awaiting further instructions on when my goods be shipped/delivered. I'm still waiting and the bigger concern is that when you follow the tracking link, it has been removed and goes to nothing useful. So they have my money, have also yet to reply to a refund as well. As far as I can tell, this is a total scam! They play on the sympathies of of those that are seeking help, they promise a gold mine and the users or buyers leave with Fool's Gold.
Response from Kuri NükaAug 1, 2026
Thank you for sharing your concerns, and we’re truly sorry for the frustration and disappointment this delay has caused.
After reviewing your case, we can confirm that we did respond to your email and even requested confirmation of your shipping address to ensure your order could be properly processed. Unfortunately, we did not receive a reply from your end.
To help move this forward, we have already reached out to our logistics partner and requested that your order be shipped to the address currently on file. We sincerely apologise for the delay and understand how frustrating it is to be waiting without the updates you expected.
We appreciate your patience, and we will continue following up with our logistics partner to help get your order moving.
love, Maya
JW
James W.
Made the order a week ago
Made the order a week ago. Didn’t get any order or tracking number. Reached out to customer service said they would get back to me haven’t yet. Your definitely taking a shot in the dark buying from these guys because you get no email confirmation or order number.
Response from Kuri NükaMay 14, 2026
We have sent a confirmation email to the address entered at checkout (wilksj73@o*****k.com). Based on our system, your order is currently in transit and still within the expected delivery timeframe.
If you haven’t received the confirmation or tracking details, please also check your spam or junk folder, as emails can sometimes be filtered there.
love, Maya
