EricO
Awful company and customer service - Resolved Issue.
In the interest of transparency, I am updating this review as my issue has been resolved and happy with how it was resolved. As stated below my initial experience was not great and so I wrote this review, I am glad to state that I received a followed up email and the issue has been resolved Kuri Nuki also offered as a good will gesture to include other product to compensate for the inconvenience. All in all, I received a good communication and glad that the issue has been resolved and for this reason I am updating my rating based on the latest experience. Thank you Sab for swift response and ensuring that this has been resolved quickly. Happy to change original rating from 1 to 5 star. Thanks once again ---------------------------------- Awful company and customer service I purchased the product on offer for buy one get one free, I got sent only one. My invoice clearly shows two items but I only got one. I emailed customer service and got the standard response indicating a reply within 48 hours. No reply and all followup up emails has been the same. Reading other reviews here makes me think this is something this company seems to do deliberately, ripping of innocent customers If you are offering buy one get one free you must honour it. I will never buy from this company or recommend them or their products to anyone.
Response from Kuri NükaJan 10, 2026
Eric, thank you sincerely for taking the time to come back and update your review. Kuri Nüka truly appreciates your openness, fairness, and willingness to reconsider once everything was resolved. It means a great deal to know that the follow-up, communication, and resolution met your expectations, especially after a difficult start. Your understanding and decision to revise your rating are genuinely valued, and Kuri Nüka is very grateful for the opportunity to make things right. Feedback like yours helps Kuri Nüka continue to grow with integrity, transparency, and care for every customer. Thank you again for your patience and for giving Kuri Nüka the chance to restore your confidence. Maya x Founder, Kuri Nüka



