Ordered end of September, never received my product now we are in November despite follow up on Facebook, instagram and emails.
Response from Kuri NükaNov 27, 2025
Thank you for bringing this to our attention, and I’m truly sorry to hear about the frustration this delay has caused you. Kuri Nüka is deeply committed to assisting every customer with care, and I want to make sure we get this resolved for you as quickly as possible.
I’ve carefully checked our system, and we’re not seeing any emails or messages under the name “Cazzby.” Because of this, we haven’t been able to locate your order or provide the proper support you deserve.
To help us assist you immediately, may I kindly ask you to send us another email with the subject line: URGENT – ORDER NOT RECEIVED, along with your full name and order number? This will ensure your message is picked up right away by our support team so we can trace your order and take the correct steps to make things right.
Thank you for your patience, and once we receive your details, we’ll prioritise this for you.
Maya x
Founder, Kuri Nüka
BB
Brigitte B.
Very unprofessional- no response to emails
Ordered on July 17, 2025 (#23196KN). Received an email saying it had been shipped on July 18. On July 22, received an email that it was ALMOST ready to be shipped (?!). Checked the tracking through the link from July 18 - nothing since. I've sent multiple (5+) emails - nothing. They are very enthusiastic about sending advertising, though. We are now in November. At least an acknowledgment is minimally acceptable professional business practice. And, it looks like the package is coming from China? Explain and respond, or issue a refund.
Response from Kuri NükaNov 2, 2025
Thank you for your message. We want to assure you that Kuri Nüka takes all customer concerns seriously. Upon checking, we have already responded to your emails and are actually waiting for your reply so we can fully resolve your case.
Regarding your concern about the origin, please rest assured that our Batana Oil is 100% sourced and processed in Honduras. If your package shows a different country in transit, this is only due to our international warehouse and logistics partners, which we use for efficient fulfillment and shipping—this does not affect the authenticity of the product.
We are committed to making sure your experience is handled with care, and we’ll be happy to assist you further once we hear back from you.
Maya x
Founder, Kuri Nüka
VI
Victoria
Ghosting store
It appears you respond to trust pilot reviews but not to customers emails.
I have NOT RECEIVED my products!!!
I ordered the growth bundle which was meant to be shampoo, conditioner and 2 batana oil. I only received conditioner! I’ve emailed 3 times now but no response! Yet the review was responded to in hours!
I demand a response. 3rd email and counting. Order number 45744KN
Response from Kuri NükaNov 2, 2025
Thank you for your message. We have responded to your inquiry and are still waiting for your reply. Please be assured that Kuri Nüka is committed to addressing all customer concerns. If you have not received our emails, kindly send us a message with the subject URGENT so we can immediately locate your case and assist you further.
Regarding your order, the issue arose because our logistics partner failed to deliver your complete order, even though we sent all items in full. We are actively coordinating with them to ensure this is resolved for you.
Maya x
Founder, Kuri Nüka
SH
Sophia H.
Terrible
Terrible, terrible!
I have written on various platforms re: ticket 6908. Basically, I purchased products since 27th September 2025 and I have not received the products! I sent copious emails explaining that the products were sent back to the seller who received them on the 4th of October. This is terrible as I paid over £50 for those products!!!!!!!
Sophia
Response from Kuri NükaNov 2, 2025
Thank you for sharing your concerns, Sophia. Upon checking your case, I can confirm that a resolution has already been provided regarding your order. We ensured that your situation was addressed carefully and promptly, and any necessary steps to resolve the matter have been completed on our side.
If there’s anything further you need or any clarification required, please don’t hesitate to reach out to our support team so we can assist you further.
Maya x
Founder, Kuri Nüka
NI
Nicky
Poor customer service. Order not received
I have ordered batana oil over 3 weeks ago. My order number is #42067KN and despite numerous emails, all i have received is the free hair brush - not the oil. I am disappointed as i have never experience such bad service. Just communicate and tell me what is going on. Or just refund my money!
Response from Kuri NükaOct 29, 2025
Thank you for your message and for bringing this to our attention. I’ve checked your order history, and I can confirm that your concern was already handled via email and your order #42067KN has been refunded in full.
Kuri Nüka deeply values transparency and fairness, and we always ensure every unresolved or missing order is taken care of promptly — including yours.
We truly appreciate your patience throughout this process and hope this helps restore your trust in our sincerity and care.
Maya x
Founder, Kuri Nüka
EF
E F.
Ik ben erg teleurgesteld
Ik ben erg teleurgesteld. Hoe kan originele batana olie uit Honduras verstuurd worden vanuit China? Ik heb er geen vertrouwen in dat dit een authentiek product is. Ik heb geen vergelijkingsmateriaal helaas, maar het lijkt mij toch niet logisch dat het uit China verzonden wordt.
Response from Kuri NükaOct 21, 2025
Beste E.F! Hartelijk dank dat je de tijd hebt genomen om dit met ons te delen. Ik begrijp volledig waarom je je zorgen maakt, maar ik wil je graag geruststellen — de Batana Olie van Kuri Nüka komt niet uit China.
Kuri Nüka is, en zal altijd blijven, een transparant merk. Wij hebben zelfs ons authenticiteitscertificaat gepubliceerd op onze bestelpagina, zodat elke klant dit zelf kan bekijken en verifiëren. Onze Batana Olie is 100% afkomstig uit La Mosquitia, Honduras, waar wij direct samenwerken met lokale producenten.
Als je op het verzendlabel hebt gezien dat het pakket vanuit een ander land is verzonden, komt dat omdat Kuri Nüka gebruik maakt van internationale magazijnen voor logistieke en verzendkostenredenen. Dit helpt ons om de levertijd te verkorten en de verzendkosten voor onze klanten laag te houden — maar het product zelf komt uitsluitend uit Honduras.
Ik hoop dat dit je zorgen een beetje wegneemt. Dank je wel voor je eerlijkheid en vertrouwen — jouw tevredenheid is voor Kuri Nüka ontzettend belangrijk.
Maya x
Founder, Kuri Nüka
SS
Shelley S.
I placed my ordered more than 3 weeks…
I placed my ordered more than 3 weeks ago and still haven't received any products, I have sent emails and have not received a response and the tracker says the goods are in transit with no confirmation of when they will arrive, I was really looking forward to using the peoduct😤
Response from Kuri NükaOct 20, 2025
Hi Shelley! Thank you for taking the time to follow up, and I truly understand how disappointing it feels to wait this long without clear updates. Please know that Kuri Nüka never ignores any of its customers. I’ve already responded to your email earlier and am just waiting for your reply so we can fully assist you.
To give you clarity, your order was dispatched to our logistics partner just 2 days after it was placed. We’re currently coordinating closely with them to have this resolved and to get more concrete tracking updates.
Once I hear back from their team, I’ll make sure to update you immediately. Your patience and understanding mean a lot, and I want to assure you that Kuri Nüka is on top of this.
Maya x
Founder, Kuri Nüka
AH
Alex H.
Do not order!
I read all the reviews before placing my order and decided to give them the benefit of doubt. That was a mistake.
2 months later the order is still not here. Emails expressing concern have been ignored. I wanted to support a business with a good product doing good things but this is not it.
A very disappointing experience
*edit/reply* - Your response, unfortunately isn't truthful, I only received an email after leaving this review but whilst I sent emails to your support, prior to this, I got nothing back. By this point I had already attempted to refund my order as I didn't expect any further communication. As I said in the beginning I was really eager to try you out, and I really believed what I saw, but the experience hasn't won me over. Shipping issues can happen but it seems like it happens alot to you,by the reviews I see here, and as such your support team should be responsive. Having 2+ weeks go by with no response pretty much says "I don't care", or "your not important enough", especially on a first encounter.
Response from Kuri NükaSep 14, 2025
Hi Alex, thank you for sharing your feedback. I want to reassure you that Kuri Nüka takes every customer concern seriously and we remain consistent with our replies to all emails. Upon reviewing the details you’ve provided, we could not find any reply from you to the messages we sent when we reached out to assist with your order.
We would love the opportunity to resolve this for you — please email us again at [email protected] so we can look into your order status right away and make sure you’re taken care of. Your trust matters deeply to us, and we hope to restore your confidence in Kuri Nüka.
Maya x
Founder, Kuri Nüka
*edit/reply*
Hi Alex, thank you for taking the time to share more detail — I truly hear your frustration, and I’m sorry this was your first experience with Kuri Nüka. While shipping delays can sometimes happen beyond our control, what matters most is how we care for our customers.
We did receive one email from you and responded twice on different days. I understand how disappointing it must have felt to believe you weren’t being heard. Please know we handle every customer concern with care, even if at times our responses may not come as quickly as expected.
That said, we’ve already issued a full refund for your order to ensure you’re not left at a loss. I hope this helps show our commitment to making things right, and I sincerely appreciate the chance you gave us in the first place.
Maya x
Founder, Kuri Nüka
