Alexandre R.
I ordered on May 15th
I ordered on May 15th. 1 case and 1 airpod case… still havent had a shipped out email. I emailed them about it and still no response. Im probably gonna have to contact my credit card company to have them refund me if this company doesnt reply. (1 star) UPDATE: The company finally responded to me and refunded my entire order. They also said that they resent that same order to their new manufacturer with express processing. I will see if i actually receive this order, but at least they refunded me so thats good. It took a little while but im glad they responded, maybe they were receiving a tons of emails because of their manufacturer problems. (3 stars) I will update again if i receive my order
Response from KULT CASESJun 6, 2022
Hey Alexandre, we can’t apologize enough for the delay in receiving your order. We at KULT had some internal changes and are aware a few customers have experienced service delays with their orders. Clearly there’s no viable excuse for this occurrence, but we want to make things right. Please contact us at [email protected] with your order information so we may issue a refund and resend your order as soon as possible free of charge. Thank you so much for your business. Sincerest thanks, KULT Cases