Ember
Either this company is a scam or grossly incompetent, sadly can't reccomend
I ordered on the 11th of February and still haven't received anything now in the second week of May. I've sent a few emails asking what's going on and and first got a 'your product was shipped but without tracking, would you like us to send another straight away?' to which I agreed yes, I would. I then sent a follow up email after another few weeks had passed asking what the status was and if there was any tracking available for the second package. I then received another email telling me they had dispatched my order once again and that was on the 31st of March. Still nothing. I'm going to send another email to them telling them that either I get my package by the end of the month or a refund, otherwise I'm taking this to PayPal. I can't recommend this company, either they're just scamming a percentage of their customers and stringing them along or they can't run their own business effectively. Very sad, because their products are quite beautiful and I was looking forward to using them long term.
Response from KULT CASESJun 6, 2022
Hey Ember, we can’t apologize enough for the delay in receiving your order. We at KULT had some internal changes and are aware a few customers have experienced service delays with their orders. Clearly there’s no viable excuse for this occurrence, but we want to make things right. Please contact us at [email protected] with your order information so we may issue a refund and resend your order as soon as possible free of charge. Thank you so much for your business. Sincerest thanks, KULT Cases