KTS Pooled Trust Reviews | Read Customer Reviews of ktstrust.org

KTS Pooled TrustReviews of ktstrust.org

4.9206 reviews
Physical Aids
3011 Ave K, Brooklyn, New York

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KTS Pooled Trust

About KTS Pooled Trust

KTS Pooled Trust is New York's highest-rated and fastest Medicaid spend-down Pooled Income Trust, serving elderly and disabled individuals since 2012. We help individuals with incomes exceeding Medicaid limits qualify for Community Medicaid home care, allowing them to stay in their own homes and avoid nursing homes.With over 12,000 clients served and more than 500,000 bills paid on time, KTS has established a proven track record of reliability and excellence. We're trusted by 300+ professional referral sources, including elder law attorneys, Medicaid planners, and managed long-term care providers.Our streamlined process offers 1-hour joinder approval and same-day electronic bill payments. Members can pay essential expenses, including rent, utilities, groceries, medical costs, transportation, phone, internet, and more, through our dedicated mobile app and secure document portal.KTS provides automated recurring payments, so you never miss your monthly Medicaid spend-down requirement. We even accept bill submissions for up to 90 days after death, ensuring peace of mind for families.Call KTS today for a free, confidential consultation and discover why we're New York's #1 rated Pooled Trust.

KTS Pooled Trust (ktstrust.org) has 206 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: ktstrust.org
Website: ktstrust.org
Category: Physical Aids
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 88% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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KTS Pooled Trust reviews

Showing 197 reviews with 5 stars · Clear filters

Lara T.
Mar 24, 2026
Terrific company with kind staff
I have been using KTS for several years now to manage my mom‘s pooled trust and have been nothing but satisfied with the service as well as the ease of using their portal/website. I have also managed a cousins trust for several years with another company that is not nearly as good as KTS. I have never had any issues with KTS, but anytime I’ve had to contact them for questions. I have only been met with kindness, consideration, caring, and true expertise as they are well knowledgeable in their business. Furthermore, they are always willing to help. My experiences have only been positive and I am more than happy to recommend them.
Response from KTS Pooled TrustApr 12, 2026
We're really glad we've been able to make managing your mom's pooled trust easy and that the portal has worked well for you, Lara. Having that comparison with another company makes your feedback even more meaningful to us. It's wonderful to hear that our team has always treated you with kindness and expertise whenever you've reached out. We truly appreciate your recommendation and the trust you've placed in us over the years.
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irene F.
Mar 23, 2026
Working with KTS has been a wonderful…
Working with KTS has been a wonderful experience! I must say that it would be hard for me to single out any one employee who has been great to work with as I never had a bad experience with any of them! I was managing a trust for a close friend of mine for almost 5 year 2021-2026, and it was never a problem submitting bills and having having everything paid on a timely basis!
Response from KTS Pooled TrustApr 12, 2026
Irene, thank you for this wonderful review! Nearly five years of managing your close friend's Medicaid pooled income trust without a single bad experience is exactly the consistency we work for at KTS Pooled Trust. The fact that you can't single out just one employee because everyone has been great is honestly one of the best compliments our team could receive. Timely bill payments and smooth submissions, year after year, is what every member deserves. Thank you for trusting us all this time.
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Ubaldo Javier A.
Mar 20, 2026
The kind of service you guys give in general.
I've been treated with respect and professionalism, I've received all kind of information, also my request!
Response from KTS Pooled TrustApr 12, 2026
We're glad you've been treated with respect and professionalism, Ubaldo. It's also great to hear that you've received the information and support you needed. We appreciate you sharing that.
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Karen
Mar 19, 2026
Great Experience
We have been using KTS for 3 years now and from day one they have been fabulous. From trying to learn how to navigate an elderly parent being on Medicaid and using a pooled trust to getting it up and running, they have been there to explain and expedite everything. Customer service is great and responds quickly and all bills are paid right away.
Response from KTS Pooled TrustApr 12, 2026
We're really glad we could help you navigate everything from day one, Karen. We know learning how Medicaid and pooled trusts work can feel overwhelming, especially when it involves an elderly parent. It's wonderful to hear that our team was able to explain everything clearly, get things running smoothly, and that the customer service and bill payments have been consistently quick. We appreciate your trust over these past three years.
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LT I.
Mar 19, 2026
Tanya is Wonderful
Tanya is proactive, knowledgeable, and very helpful. She has helped me through a difficult time with compassion.
Response from KTS Pooled TrustApr 12, 2026
We're really glad Tanya has been able to support you with such care and knowledge during a difficult time. She truly does go above and beyond, and we're grateful she could be there for you when you needed it most. Your kind words mean a lot to us.
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Joanne
Mar 19, 2026
I am very happy with KTS
I am very happy with KTS. They are very helpful especially during a difficult time. I would highly recommend them.
Response from KTS Pooled TrustApr 12, 2026
We're really glad we could be helpful during such a difficult time, Joanne. Knowing that we made a difference when you needed it most means a lot to us. We truly appreciate your recommendation.
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Rafaela R.
Mar 18, 2026
I was a member of KTS for few years.
I was a member of KTS for few years. The service was excellent. They fast respond any call or email. Very professional & emphatic & patient &understanding & friendly staff. Always available to answer questions. The enrollment process was fast and easy. The speed of bill payment is excellent. Highly recommended to my families and friends.
Response from KTS Pooled TrustApr 12, 2026
We're so glad we could serve you well over those few years, Rafaela. It's wonderful to hear that our staff was professional, empathetic, and always available when you needed them, and that everything from enrollment to bill payments went smoothly. We really appreciate your recommendation to your family and friends. That means a lot to us.
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Michael S.
Mar 18, 2026
KTS's Performance
I’ve had a great experience with KTS Pooled Trust. Tanya and her team have been absolutely paramount in helping me over the years, especially while I was caring for my parents. Their professionalism, responsiveness, and genuine compassion made a difficult time much easier to manage. I truly appreciate their support and highly recommend them to anyone in need of these services.
Response from KTS Pooled TrustApr 12, 2026
We're so glad Tanya and the team could be there for you while you were caring for your parents, Michael. We know how difficult that time must have been, and knowing that our professionalism, responsiveness, and compassion helped make things more manageable means everything to us. We truly appreciate your kind words and your recommendation.
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