Kristen
Fraud!
I purchased the 613 bob unit and it is nothing like the pictures. The lace melted perfectly but the ends of the hair were so stiff and thin. I tried to support a small business but now I instantly regret it.
Response from Kimone's Hair DeluxeOct 5, 2022
Hello Dear, Thanks for shopping with us ! We appreciate your order, However we have reviewed your feedback and can assure you that the standards you described does not meet the requirements of Fraudulent activities or a Scam!! Your order was placed on Oct 25 and arrived Oct 31st, as described on our website as thin lace easy to melt , We cannot ensure the overall satisfaction of all customers but will work to improve our product quality. We apologize that you were unsatisfied with your item, However you could have requested a full refund for our 30-day money back guarantee , there is no such request regarding your order on file in regards to "instantly regretting" your purchase also does not include any complaints to our customer service staff who would have been happy to provide a discount on your satisfaction prior to making such outlandish allegations of fraud against our Black - Owned Women Lead Company, We would have been happy to assist you on taking your business elsewhere.Thanks for shopping with us!!