Kimone's Hair DeluxeReviews of ksdeluxe.com

Response from Kimone's Hair DeluxeOct 5, 2022

We certainly apologize for the inconvenience, an auto email that were sent out to all other purchasers offering a refund while the item was being restocked did not get to you and we did not hear back regarding you're response . However we have since refunded in full the amount in which you were charged . Please reach out to our customer service department in regards to these matters so we can assist you the best way possible. Thank you for ordering with us !!

Response from Kimone's Hair DeluxeOct 5, 2022

Hello Dear, Thanks for shopping with us ! We appreciate your order, However we have reviewed your feedback and can assure you that the standards you described does not meet the requirements of Fraudulent activities or a Scam!! Your order was placed on Oct 25 and arrived Oct 31st, as described on our website as thin lace easy to melt , We cannot ensure the overall satisfaction of all customers but will work to improve our product quality. We apologize that you were unsatisfied with your item, However you could have requested a full refund for our 30-day money back guarantee , there is no such request regarding your order on file in regards to "instantly regretting" your purchase also does not include any complaints to our customer service staff who would have been happy to provide a discount on your satisfaction prior to making such outlandish allegations of fraud against our Black - Owned Women Lead Company, We would have been happy to assist you on taking your business elsewhere.Thanks for shopping with us!!

Response from Kimone's Hair DeluxeNov 5, 2020

Hello dear it appears your shipment was sent out as we discussed . We apologize for the delayed communications and that you were not satisfied with our free 2-3 days shipment.