KrystalKollectzReviews of krystalkollectz.com

Cancelled my order twice without an explanation. Still in stock. Responded to my email asking who I was and never gave an answer after cancelling the second order as well.

So I ordered a booster box of Detective Conan, but I used a Po Box address. She immediately called and said I needed a physical address along with the billing and shipping address to match. I made all the correct changes and the booster box was able to ship. 4 days later I order a One Piece booster box and the order was canceled 6 hours later. I reached out via email and when they replied apparently I needed my card address to match along with the shipping and billing address. How the hell was I able to get a booster box to ship without my card address but all of a sudden I need my card address to match everything else. This makes absolutely no flipping sense and its pretty obvious krystal kollectz is making up rules on the fly to cancel orders. I'm able to order on Amazon, dvs shoes, and igloo without any addresses matching. So its pretty clear she does not know what my credit card address is because one item shipped without it but now all of a sudden I need it. Also there is nowhere to input your credit card address when entering a new card. Krystal Kollectz you need to do better because giving me the run around on addresses matching is pathetic and I will definitely shop around somewhere else because I damn well know you will find another excuse to cancel my order

Great customer service! I have messaged Krystal plenty of times and she quickly responds! And is an expert in her field and a wealth of knowledge. I always enjoy doing business with her. Recently had a rude experience with her that matches up to others complaints and experiences. Really did enjoy doing business with her but probably will no longer purchase from her. Customer service is key to good business. Now she is private messaging me on Instagram with multiple messages. Buyers beware.

We definitely do not recommend this seller as Krystalkollectz is very unprofessional on meny levels then just the one we mentioned but she and her team have been very rude and misleading to me and my children over a very simple communication issue due to her not being able to sell product that she clearly has listed on her site and blames us for everything, she has refunded us twice and both times has not held herself accountable or reached out to us for a reason on specifically why until meny emails later and at that point she was already pointing the finger at us and being very rude about us reaching out to her to fix the situation, she said that she tried to call and leave multiple messages but we cannot answer only by email we told her this and she didn't like that at all , then after we told her about this she had took off all the single cards off her site as if she couldn't do it her self and needed us to remind a businesswoman of this (if you can't sell sumthing at the moment it shouldn't be listed hello that is common business sense) she could have handled it way better but instead with bad communication and worse customers service it has turned into a very bad experience with them they have continually lied and have not held themselves accountable for there actions and my family and I will not longer be mistreated bye them as they have lost 5 loyal customers, what a shame on them, we will never be doing business with them again. As we are not the first one's to have gone through this as you can see. Ps. Be very cautious moving forward we had purchased from her before and we would never have thought she would treat us this way so be very careful this could be you. Shalom to all.

Thought the 2 pack blister+promo of Indonesian Destined Rivals would be a cool addition to my sealed collection. It was sent to me folded in half with a big crease down the middle of it and shipped in a tiny bubble mailer. I’m very disappointed by this. Pretty much damaged.

Cancelled my order for no reason after purchasing. Tried to reach out and never responded. Weird because she seemed to respond fine before the cancellation.

Read the bad reviews. They’re legit. I’m actually appalled by Krystal’s lack of professionalism. The first time I ordered something, I waited a very long time, and eventually asked for a refund, because said items were in limbo. I had to reach out several times, and each time, Krystal and her coworkers’ responses were short, curt, and rude. My emails, however, were professional, kind, and responsive. After Krystall refunded my order, I thanked her. What I find strange is that she nor her business pals thought it necessary to reach out to people about their orders to let them know about delays. That is a common business practice and you’ll have fewer people bothering you if you send out a mass message. Secondly, I thought things were OK, but then when I tried to order something at a later time, Krystall immediately canceled the order. I realized I purchased 2 of the same item, and after remembering her policy, I tried to purchase again — this time just 1 item. Though keep in mind that for that specific item, this policy was not listed. But nope. She canceled that too. So, what I’m gathering is that Krystal is impatient, resentful, and takes things too personally. I apologize that I needed to get an item refunded the first time, but slyly penalizing me again for trying to order something that I KNOW you have on stock is pretty damned immature. Luckily, my friend introduced me to another seller so I’ll be using their services instead. I’d recommend KrystallCollectz to maybe change her frantic policies and make them more clear. Do we only have 1 chance before we piss her off? Does she value her customers? Is she resentful and punitive? I don’t get it. Do you need the money or not? I expect Krystall to respond to this message by not taking ownership, placing the blame on me fully, and not changing her narrow & confusing policies. What else is new?

Zero communication on delays. Extremely rude when asked about status. Finally did receive the item though.