Kroger WirelessReviews of krogerwireless.com

I've got unlimited talk, texts and data.But my phone doesn't work unless i'm on wifi

When I called to ask about transferring my phone to Kroger Wireless, I was not informed I would get a new number. I believe the law states all phone numbers should be able to port to a new carrier. Instead, I was assigned a new number.

took 2 weeks to get sim card

Speed gets real slow fast

I lost my phone. Try not to do that. :P Two stars because the cell service (owned by Kroger?) does work, as long as the stars don't misalign. No more than 2 stars because krogerwireless is janky af. 1. My local Fred Meyer (also owned by Kroger), according to the electronics mgr, has not had their simcards in stock for at least 2 years. 2. The website is not intuitive - you're okay if you want to sign up for service or buy a phone, but if you already have a phone and a plan and you only need a sim card, you'll have a bad day. 3. After all that effort, the website tells me to call and talk to an agent to buy a sim card. 4. Customer service tells me to order the sim on the website. 5. Not krogerwireless.com... no, you order from accesswireless.com. 6. The accesswireless website is no better than krogerwireless, and actually worse in one way. 7. The order form page constantly reloads (or something) and if you make any errors you won't be able to scroll down the page to fix that error. 8. Reloading the order form page reloads the error, which leaves you stuck again. 9. Kroger has more money than God, so there's no justification for crappy product or customer service - I'm counting the website as customer service. They could do better in every way, and they choose not to. It's a carnivorous corp and deserves your dollars even less than other corps. 10. I almost forgot: their responses to negative reviews are just copy/pasted, and that sums up how they feel about customer service. Update! It's been a week and the sim card has arrived. It cost more than 5 cards for new accounts but I appreciate it. I also appreciate your clear and professional response to my rant. I'll stick by Kroger being evil but I thank you and I wish you the best.

Terrible. Customer service is pretty bad. I’ve had to call multiple times for one issue and after staying on hold for over 40 minutes they disconnect the call. They do this repeatedly - almost as if they have some sort of internal timeliness standard and once it passes a certain point they’d rather drop the call than answer. Very frustrating. The website is also pretty sub par. There are lots of other cheap wireless services that are much better. Verizon price matches. Do your research and save yourself the headache of dealing with a 3rd party cell provider that hides behind the Kroger name.