Kremp FloristReviews of kremp.com

Response from Kremp FloristMay 18, 2026

We’re very sorry for the disappointment surrounding your Mother’s Day order and understand how frustrating this experience was. Your order was not placed until Friday at 10:58am which was our guaranteed holiday delivery cut-off during one of the busiest floral weekends of the year. At checkout and again in the order confirmation email, the selected Flex Holiday Delivery option explained that delivery would be completed as quickly as possible through Tuesday due to holiday capacity limitations across delivery services. When you contacted us requesting a cancellation and refund, we processed the refund immediately and sent confirmation to you right away. We also want to clarify that customer payment information is fully encrypted and secure. We do not have the ability to recharge or manually overcharge a customer after a refund has been issued. In many cases, banks will show pending authorizations and refunds separately for a short period while transactions process. We certainly understand your frustration and appreciate you sharing your feedback. Our team worked around the clock throughout the holiday weekend to complete as many deliveries as possible during an unprecedented volume surge affecting florists nationwide.

Response from Kremp FloristApr 27, 2026

Hi Chi and thank you for your review. Our shipping charge for rooted cuttings has not changed in a few years. Our fig terms and conditions page has all shipping charges clearly explained and each fig product page links to it stating to please read before placing your order. Our shipping charges are in line with all other reputation cutting suppliers and we often receive compliments regarding our packing methods to ensure safe delivery. The balance you paid was not all shipping. It was mostly the balance of the plants you selected. We will reach out to you directly now to make sure you understand. We hate to hear someone was unhappy. Thank you for choosing Kremp.com.

Response from Kremp FloristSep 5, 2025

Thank you for your post. We do apologize for the disappointment but there are several inconsistencies here. Tracking numbers are only provided for items shipped via couriers like Fedex/UPS. We are a florist and hand delivered items like your piece come from a flower shop. Those do not have tracking numbers. When the order was placed online, you did not provide any delivery time details or requests. In Puerto Rico, flowers are delivered throughout the day for funeral services. It is much different than how funerals occur here in the US. We tried to reach you in an effort to resolve the complaint/concerns. You said you'd call back in 20 minutes but never did and are only communicating through online complaints. Regarding your phone call, I(owner) took over the call in an effort to help you but you didn't give me a chance to offer assistance. I asked if you'd like my help getting this resolved and the call went dead. Your funeral piece was in fact delivered for the service. We provided the picture of it next to the casket. The driver spoke with members of your family there and they confirmed they would speak with you about this. Lots of misunderstanding here. All should be fine and you can confirm with the family that was there. Please reach out to us directly with any further questions.

Response from Kremp FloristMar 11, 2025

Thank you for your review. We are so sorry this did not work out. Typically our subscription orders are shipped via Fedex so we can control cost and ensure beauty. With your delivery date being a Monday, there was no Fedex service available so we tried having this fulfilled locally. Due the price being so low, there were no delivery services willing to take the order. We are in the middle of revamping our subscription service so this will not happen again. We are making sure every bouquet arrives fresh and on time. We see we refunded your order as requested. Thank you again for the review. We can assure you this issue has been addressed and will not happen again.

Response from Kremp FloristJan 2, 2025

Thank you for your review but we have to be clear- we are not Flowers by Nora. They are a completely different company that we have nothing to do with. They are an online company similar to FTD, Teleflora and 800 Flowers that takes orders online and sends them to local florists. There IS a real florist called Flowers by Nora in addition to this national company using the name. We are neither. This is a very serious accusation. We are flagging this review as it makes false claims. We are a 3rd generation, family owned and operated florist. We have a great repuation and are one of the top 25 florists in the country. If our products and services were as bad as you claim, we would not have won the National retail florist of the year award, the highest honor in our industry. We can see from your attempts to bash us here and through BBB, you were not happy with your experience. We are sorry. It is important to know that you did not order from us. Ordering from a 3rd party is completely different from ordering from us directly. Different products, different pricing, difference service, different guarantees. You ask how an order placed with an online company then arrives from a local florist... that is how the floral industry works. You ordered from a company that is not a florist. They are a website that sends orders to local florists. Please contact us if you would like to discuss further. Thank you.

Response from Kremp FloristDec 22, 2024

We value all feedback and investigate all claims. We have requested more information from you because this does not line up with our service at all. All gift baskets are made to order and the products we source for our gourmet gifts are not cheap at all. It is the opposite- all high end, small batch unique products that you wouldn't find in a grocery store. We also do not show any transactions in our system with your name on it. We have a 100% satisfaction guarantee so if you are not happy, please reach out. We'll make sure you are happy, as long as you actually did order from us. We look forward to hearing from you.

Response from Kremp FloristDec 22, 2024

Thank you for your post. We always recommend ordering in advance for funerals and memorials simply because deliveries typically need to arrive earlier sometimes the day before the event. By all means we are sorry this could not be delivered. It was simply a timing issue. We wish you all the very best.

Response from Kremp FloristDec 22, 2024

Thank you for your post. FMV is a common discussion in fig forums with most of the highest regarded, reputable fig cutting suppliers stating that FMV should not be a concern and that it should be expected that all cuttings are already infected. If you are concerned with your cuttings, feel free to reach out to us. We would be happy to share images of our mother trees and answer any questions to help resolve your concerns. Thanks so much!