Kremp FloristReviews of kremp.com

Received a terrible excuse for a corsage. When I reached out I was told that my ribbon choice was the reason for my dissatisfaction. It was the product I was sent that was the cause for my dissatisfaction. Never again.

WORST FLOWER SHOP EVER!! AVOID THIS PLACE LIKE THE PLAGUE!! Disappointing Experience with Kremp Florist I recently placed an order with Kremp Florist for same-day flower delivery, adhering to their stated cutoff time of 12:30 PM CST. Unfortunately, my experience fell short of expectations. Despite placing my order well before the deadline, I received an email notification informing me that same-day delivery was not possible. The reason provided was that the contracted flower shop was already overwhelmed with deliveries for the day. This lack of coordination and foresight on their part was disappointing, especially considering the emphasis on guaranteed same-day delivery. Furthermore, the overall cost of the flowers ended up being higher than anticipated due to hefty delivery fees. While I understand that delivery charges are standard in the industry, the combination of these fees with the unfulfilled promise of same-day delivery leaves much to be desired. At the end of it all, they never delivered the flowers that they promised to deliver and I'm still fighting with them to get a refund. They have zero customer service and you will be greeted with nothing but rudeness and unprofessionalism. I dealt with Kristine (the supposed Manager) the entire time. This experience certainly left me questioning the reliability and value proposition of Kremp Florist. What a scam! They will take your money and never deliver the flowers!!

I had used this florist 3 times prior; satisfied enough. This 4th was a disaster. After paying $95 for a Mother’s Day arrangement, nothing at all arrived. I had to contact them to see what had gone wrong. They claimed that their “system” had sent 3 emails demanding an additional $25 fee, for what? We never knew, never received any emails from them. Left very disappointed!

If you are looking for Valentines flowers to be delivered after the 14th - Kremp is for you! Their website will say you have successfully scheduled for the 14th and you will be reassured that it will happen - just like any other transaction. However at 11am on the 14th you will get an email saying they cannot deliver your flowers and they will deliver your Valentines gift on the 15th. They will have the Gaul to say they still have same day delivery available in Southeastern Pennsylvania... what does that do for anyone you sold flowers to in Austin, TX? These guys need to either fix their website to detail what the actual terms are - or stay out of other states. I would give a "ZERO" star if it was an option. Absolute fail.

Several things went wrong with this company. 1. They stated same day delivery. My $40 bouquet was going to be $60 for same day delivery. Four hours after the order I received an email that it would be an additional $13 delivery charge. I went ahead with it due to the fact I was now at work and had no time to figure out something else at such late notice. So I was paying almost the entire cost of the bouquet just with taxes and delivery. 2. It was ordered at 5:31 am and delivered just before 5:00pm even though their website claimed no deliveries would go out later than 12. 3. The bouquet ordered was not the bouquet received. I ordered the “K Bokay” which is supposed to be daises with light greenery but no ther type of flower which was perfect as daisies are my daughters favorite flower and the main reason I decided to choose this place. What I received was 4 daisies, lots of greenery, lots of carnations, baby’s breath and a couple roses. Completely not what I wanted or what was shown/described. No one even contacted me to see if this was acceptable. 4. When I called to complain they could not find the manager. A staff person named Ashley told me I was threatening her because I stated I was going to leave a review and she described this process as “threatening her”. Absolutely ridiculous. 5. I was told by both Ashley and the manager that the “owner delivered it just to make sure I got it” as a customer, I don’t care if the President has to deliver it if you advertise SAME DAY delivery and I’m paying $33 dollars to have it delivered (including tax) for a $40 bouquet. Customers don’t care HOW. They are paying for it just to be done. Inexcusable. Needless to say, will never ever order from this company again and I would caution for anyone to order from this place when there are so many other better companies to choose from. Never had such a terrible flower delivery and thi is probably my 6th time having flowers delivered.

Placed an order for a delivery and it never happened. When I called to check, the rude lady over the phone said, I needed to pay even more money than the $70 spent already. I don't understand taking the order, picking the date and paying the price, then for whatever reason - all of that changes - just because they can. I will never use this company again. No delivery, an additional charge and a rude worker. Do NOT use this company.