KrakReviews of krak.app

Response from KrakAug 28, 2026

Merci d’avoir partagé votre expérience. Nous comprenons à quel point il peut être préoccupant d’avoir un dépôt en attente, surtout après avoir déjà contacté notre assistance. Les vérifications liées aux virements bancaires pouvant nécessiter un délai supplémentaire, veuillez continuer à répondre à votre ticket existant afin que l’équipe concernée puisse vous fournir une mise à jour spécifique à votre dossier par e-mail. N’hésitez pas également à contacter notre équipe d’assistance disponible 24 h/24 et 7 j/7 ou à nous écrire sur les réseaux sociaux avec davantage d’informations si vous souhaitez que votre demande soit escaladée. 💜

Response from KrakAug 27, 2026

Hi! Thanks for sharing your e xperience. Please reach out to our social media team so we can take a closer look and helpyou. You can find all our official channels here: https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media 🐙

Response from KrakAug 26, 2026

Hey Jozef! Thanks for sharing your experience. Please reach out to our social media team so we can take a closer look and help you. You can find all our official channels here: https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media 🐙

Response from KrakAug 27, 2026

Hi Joe, Account closures are never our first choice, and we're dedicated to exploring every avenue to prevent them from happening. To protect both our clients and the integrity of Krak, we may close accounts following a thorough internal review. Account closures are initiated only when we identify prohibited activity or determine there is a significant risk of fraud. When an account is closed, all services are immediately disabled, and further use of your Krak account is not permitted. However, you can withdraw your remaining balance to a previously linked bank account in your name, unless further verification or legal and compliance restrictions apply. We please ask you to contact us via social media so that we can review and expedite your case: https://support.kraken.com/hc/en-us/articles/201351886 We are looking forward to solving this for you, Krak Support 🐙

Response from KrakAug 26, 2026

Hi, We understand the urgency to access your account and funds, we’d like to emphasize that we do not intend to withhold any funds. Please keep in mind that spamming across social media platforms while you have an open ticket, does not change how fast the teams can work through the queue, at the same time, having more than one open ticket delays response times for you and everyone else in the queue. All of your tickets were merged into one and the team emailed you important information yesterday, please continue the conversation with the team on that thread. Krak Support 🐙

Response from KrakAug 25, 2026

Hey Christian, No scams happening here, account restrictions are usually applied for security or compliance reasons, and we do not take these actions lightly. While account restrictions can prevent certain activities like buying, selling, or withdrawing, your funds are not at risk and will remain in your account until the issue is resolved. You should not email us directly as emails can either bounce or get lost, this is why we have a ticketing system via our live chat in which you initially chat with our AI support bot that will help by gathering information from you to and dispatching your case to the specialized team. We please ask you to contact us via social media so that we can review your account and open you a support ticket if you haven't already: https://support.kraken.com/hc/en-us/articles/201351886 We are looking forward to hearing from you, Krak Support 🐙

Response from KrakAug 25, 2026

To ensure the security of your Krak account, and remain compliant with regulatory requirements, we may determine that it’s necessary to restrict certain account services and features. You can learn more about this here https://support.kraken.com/articles/why-is-my-account-restricted Please contact support from the app if you need help with this or you can also DM us on socials with your ticket number: https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media

Response from KrakAug 23, 2026

Hi there - Please tell your sister to send us a DM on another social platform so we can investigate: https://support.kraken.com/articles/201351886-how-to-follow-kraken-on-social-media