KrakReviews of krak.app

Absolutely disgusting service from Krak Krak told me my account was restricted because I was supposedly the target of a scam. I was not and I have been left completely confused about why this has happened. What makes this even worse is that they are holding funds that I transferred from Krak to a bank account in my own name. It is my own money going to my own bank account and yet the transfer is still pending. My support ticket is #22432366 and it is regarding the pending bank transfer of my own funds to my own account I honestly do not understand how they can get away with holding peoples money and potentially their livelihoods for so long while giving them so little information. The stress of not knowing what is happening with my own money has put my mental health in the gutter. Having no answers and feeling completely ignored while this is going on is disgusting. I am also a Krak+ member which makes the whole situation even more frustrating. You would expect much better service and communication when you are paying for a premium membership. I have never experienced service this bad. I just want access to my own money and some proper answers about what is happening. Absolutely disgusting and foul service all around.

Bonjour j’ai ouvert un compte Krak j’ai fais un dépôt en virement et depuis le 19 août plus rien. J’ai pas de réponse, j’ai ouvert des tickets : #22377533. A ce jour mon argent est bloqué sans raison chez eux.

Confermo quanto riportato da altri utenti. Aperta l'app ho effettuato un bonifico verso l'iban del conto Krak ed il conto è stato bloccato. È ormai passata più di una settimana e nessuna mail da parte dell'assistenza clienti per avere eventuale documentazione necessaria. Ho aperto un ticket per aver assistenza, ma anche qui il nulla, solo una mail automatica dove si diceva di aver aperto il ticket. Ho scritto più volte sottolineando la mia posizione ma dopo una settimana ancora tutto bloccato! PESSIMI, mai capitata una situazione del genere con un istituto finanziario che dovrebbe essere super sorvegliato! Consiglio: evitate Krak come la peste! Aggiornamento dopo la risposta: contattato come indicato, su Facebook, ma ancora tutto bloccato dopo 3 giorni. Sostanzialmente ti tengono bloccato il conto così il cashback al 2% del primo mese va a scadenza senza aver effettuato transazioni, così come il codice presentazione....per non dare bonus ti bloccano per non si sa quale motivo.

Einzahlung auch gesperrt wie bei den anderen und plötzlich meldet sich der Kundensupport auch nicht mehr. Was für ein überaus schlechter Service. So etwas lächerliches an Service habe ich noch nie erfahren. Bitte lasst die Finger davon! Weiterhin passiert gar nichts, was für ein großer Haufen Shit.

It will soon be 4 months of trying to upload evidence for a chargeback. They told me they will re-open the case and reach out with next steps. It’s been 10 days, that still hasn’t happened. And reading other reviews here isn’t encouraging either. Avoid at all cost.

Account restricted for no reason No email to let me know how should I proceed,no support team to help only ai assistant this app its a complete scam

recently tried to spend some usdc i bought with my balance which i have done before without issues, but this time suddenly the withdrawl is unsucessful and then my account is restricted with the warning "your account may be targeted by scammers" which was completely wrong, so then krak leaves me with no other option but to have to pay a another fee to convert back to gbp so that i could withdraw it back to my main account, and then as soon as i try to do that the app asks for a passkey i do not even have!!! So now my money is being held hostage just like many other users money based on other reviews, the only scammers my account is in danger to is krak its self!! I want my money back so i can buy some scissors to cut up the card i ordered from this subpar exchange!!

Krak has been holding my £420 for over 3weeks now, I have tried to reach out on all social media platforms they replied and all of a sudden stopped replying me. They said I should send a final withdrawal request which I did they didn’t do anything about it and kept on still sending more emails that I haven’t requested a withdrawal request which I already did.