Jan O.
KRAK Account sucks
My account was suddenly suspended and I was given the explanation its for security reasons/overview. Right now, my funds are locked and I have a pending transfer that is completely stuck.It was promised to complete the review within 7 days, but rightnow its more than 12 days. Thats really far too long and sucks Getting in touch with support is impossible: the app only uses useless AI bots, and no human replies to my emails. My Ticket is #22908234 If you don't want me as a customer, that is fine, but you cannot hold my money hostage. Unlock my account or at least cancel the pending transfer and return the funds to the original sender immediately. I will update this review only when my money is safe and the issue is resolved.This review is corrected on October 17 2026. Still no action from KRAK. It's almost for a full month hat my account is under review. I can just imagine that an account sometimes needs a review. But KRAK is not considering the interests of their customer. It has made me decided to close the account as soon as the review is completed. KRAK should know that clients trust their money to KRAK. But they cannot be trusted in any way. Their Customer service sucks . It is completely handeled by AI. No possibility to call them. Nothing of that kind. The only thing they do is sitting on their lazy butt. they should solve problems which they absolutely don't do. For me never again a KRAK account. Its the baddest experience i've ever had.
Response from KrakOct 3, 2026
Hi. To ensure the security of your Kraken account, and remain compliant with regulatory requirements, we may determine that it’s necessary to restrict certain account services and features. We’ve escalated this to our team so they can look into it, and they’ll follow up by email as soon as they have an update.