Bisharah H.
Please read for your own good…
Hello everyone, Please allow me share my experience with all of you in terms of trading with KOT4X. I have been trading live with them since mid June 2024, which is when I made my first deposit. Everything has been okay with them in terms of trading, until they locked my account on 12/22/2024. I tried to login per usual and it then said “account locked, contact customer support” which is exactly what I did right after receiving that message. I submitted a support ticket on the same day and received no response for about a week. They then stated that I should keep an eye on my email for a response. I waited and waited then decided to contact them again with another ticket for a followup. They then said the same thing. I then waited again for an additional week and nothing happened so I went into their live chat. I contacted live chat and they told me that I was the one who deleted my account which is impossible. I mean who would delete their own account with money in there… That’s just common sense. I then told them that there was no way I did that and they said that my issue was escalated to the “relevant team” which sent me an email to once again keep my eye on my email. Can you guess what happens next? Nothing. It’s been almost 3 weeks and I’ve yet to get any clear response as to why my account was locked or what they’re going to do to reopen my account and solve the issue. The unfortunate part is I became a profitable trader around the end of Q2 going into Q3 of 2024 and I ended up quitting my job to peruse my trading career, trading on KOT4X. The worst part is I have a decent amount of money in there which I wanted to payout and support my family with and now I’m stuck burning through my savings to support my family because KOT4X’s careless customer support team. I pray that this will be resolved soon otherwise I just won’t be able to make ends meet soon. Again, I’m writing this to inform you all to hopefully not fall into my situation and have to deal with their careless support team. I truly hope that they are reputable and don’t screw me over. Thanks everyone, trade safely.



