Anita S.
Exceptional customer service
Exceptional customer service! I bought one piece in the 8mm size. I looked at the size description and even compared it with my ruler, but I had imagined it differently from what I received. I didn’t expect it to be that big in reality, it’s different when you see it with your own eyes. So, I contacted customer service, and they could have said it's on me, size description is there, there's no returns for flat backs. Even though they listened and provided a solution to my problem very quickly. I’m very satisfied with this company and will definitely buy from them again.
Response from KosinerjewelryAug 21, 2026
Dear Anita, Thank you so much for your thoughtful review – we truly appreciate it! 😊 We're so glad that our customer service team was able to listen to your concerns and provide a solution quickly, even though the size description was clearly stated. We understand that it can sometimes be difficult to visualize the actual size of jewelry just from measurements and photos, and we always want to do our best to help our customers feel confident in their choices. Your satisfaction means a lot to us, and we're delighted to hear that you'll be shopping with us again. If you ever need assistance with sizing or anything else in the future, we're always here to help! Warm regards, Kosiner Jewelry Team