KosinerjewelryReviews of kosinerjewelry.com

Response from KosinerjewelryOct 30, 2025

We can definitely help with a return and refund! Send your order number to our email. Customer Service Email: [email protected]

Response from KosinerjewelryDec 8, 2025

Dear Ms. Stefanie G., Thank you very much for taking the time to share your shopping feedback. We sincerely apologize that the product you received did not meet your expectations, as well as for the after-sales difficulties you previously experienced. Listening to our customers is extremely important to us, and your review has prompted us to carefully review and improve our service processes. We would like to clearly assure you—and all customers who are reading this—that we have fully optimized our after-sales service policy. If there is any quality issue with a product, we fully support free returns and refunds, and we are committed to ensuring that situations where returns are not accepted do not occur. Our goal has always been to provide every customer with a smooth and satisfying shopping experience. We have already reached out to you via our support email at [email protected] , and we would truly appreciate the opportunity to review the details of your order so we can properly resolve any remaining concerns or provide further assistance. If you still have any unresolved questions, please feel free to contact us directly at any time. Thank you again for your valuable feedback—it helps us continue to improve. We sincerely hope to have the opportunity to serve you better in the future. Warm regards, The Kosiner Jewelry Team

Response from KosinerjewelryDec 8, 2025

Hi Julie Johanna, We’ve improved our Customer Supportsince then! If you still need help, send your order number and we can help with a refund. We can definitely help with a return and refund! Send your order number to our email. Customer Service Email: [email protected]

Response from KosinerjewelryDec 8, 2025

Hi Camilla Fröberg, We tried contacting you three times via email after you reported the issue, but have not received a reply from you. Let us help ship the missing items or issue a partial refund — your choice! Reply to our email and let us know. Customer Service Email: [email protected]

Response from KosinerjewelryDec 8, 2025

Hi Άννα Ευθυμίου, Thank you for reaching out. We appreciate your feedback. Our website lists this item as a single earring, which we understand can be confusing, and the reason why you received thehalf of them. We are updating the product description to make this clearer. If you are not satisfied, we can quickly process a full refund for you. Customer Service Email: [email protected]