KosinerjewelryReviews of kosinerjewelry.com

Response from KosinerjewelryFeb 20, 2026

Cher client, Merci d'avoir pris le temps de partager vos commentaires. Nous accordons une grande importance à l'expérience de chaque client et comprenons votre attention concernant l'authenticité de nos produits. En ce qui concerne votre remarque sur l'absence de certificat d'authenticité et de poinçon, nous tenons à préciser que tous nos bijoux en or 14 carats portent bien un poinçon "14K" clairement gravé, conformément aux normes de l'industrie. C'est notre engagement envers la qualité de nos produits. Nous ne faisons jamais de publicité mensongère et toutes les informations sur les matériaux sont clairement indiquées sur les pages produits. Si vous avez encore des doutes sur l'article reçu, nous vous suggérons sincèrement de faire authentifier le bijou auprès d'un organisme de certification agréé. Si le résultat de l'examen confirme que le produit n'est pas en or 14 carats, nous vous rembourserons intégralement et prendrons en charge les frais d'authentification. Nous sommes tout à fait disposés à résoudre ce problème avec la meilleure volonté et espérons avoir l'opportunité de vous offrir une expérience de service plus satisfaisante. Si vous avez d'autres questions ou besoins, n'hésitez pas à nous contacter. Merci encore pour vos commentaires, ils nous aident à nous améliorer continuellement. Cordialement, Service Client Kosiner Jewelry

Response from KosinerjewelryFeb 17, 2026

Thank you for reaching out and sharing your experience with us. I sincerely apologize for the frustration caused by the loose piercing and the delayed responses from our team. That is certainly not the level of service we aim to provide, and I truly understand your disappointment. To better assist you, could you please contact our after-sales team directly at [email protected]? Unfortunately, we were unable to locate your order information in our system based on the details we currently have. Once you email our dedicated support team, they will be able to access your order details and prioritize your case. Please include the following information in your email to help us assist you more efficiently: Your full name Order number (if available) A brief description of the issue Any supporting photos (if applicable) Once our team receives your email, they will review your case and work with you to resolve this matter promptly. I want to assure you that we take your feedback seriously and are committed to making things right. Thank you for your understanding and patience. We look forward to hearing from you soon.

Response from KosinerjewelryJan 9, 2026

Bonjour, Nous vous remercions d’avoir pris le temps de partager votre retour. Nous sommes désolés d’apprendre que votre bijou n’a pas répondu à vos attentes en matière de qualité. Nous tenons à vous assurer que tous nos produits estampillés « Argent 925 » sont effectivement composés d’argent sterling de haute qualité. Concernant l’apparition d’une coloration vert-de-gris ou le noircissement au niveau du mécanisme, ce phénomène peut survenir avec le temps, notamment en cas de contact prolongé ou répété avec l’eau, la sueur, certains produits cosmétiques (crèmes, parfums) ou des agents chimiques présents dans les savons et shampooings. Même l’argent sterling de qualité peut être sensible à ces interactions, qui accélèrent l’oxydation, particulièrement sur les parties plus fines comme les mécanismes. Ceci étant, notre priorité est votre satisfaction. Notre garantie couvre ce type de souci. Afin que nous puissions examiner la situation et vous proposer une solution adaptée, pourriez-vous nous faire parvenir une photo du défaut ainsi que votre numéro de commande à l’adresse suivante : [email protected] ? Nous nous engageons à vous offrir une résolution rapide et équitable, qui pourrait inclure un remboursement intégral sans que vous ayez à renvoyer l’article, conformément à notre politique de service client. Nous nous excusons pour la gêne occasionnée et restons à votre disposition pour toute assistance complémentaire. Bien cordialement, L’Équipe Clientèle Kosiner Jewelry

Response from KosinerjewelryJan 9, 2026

Dear Ms./Mr. GLENDALOPEZ RAIC, Greetings. We truly value your shopping experience and sincerely apologize for the inconvenience you have encountered. Our goal has always been to provide every customer with satisfactory service and appropriate solutions. We have carefully reviewed your feedback and would like to take this opportunity to clarify a few points to avoid any misunderstanding for other customers: Regarding the return address: We do not have a dedicated return processing center in the United States. While our office is located in Los Angeles, our official return address for customers is always our partner warehouse in China. If you previously received information that differed from this, it may have been due to a misunderstanding during communication, and we sincerely apologize for any confusion caused. Regarding the proposed solution: After receiving your initial feedback, our customer service team made several attempts to contact you via email and internal messaging. We proposed solutions including a full refund with no need to return the product, but we have not yet received a response from you. We genuinely hope to resolve this matter properly for you. To avoid further delay, we have sent you clear and feasible solution details again via internal message. Please check your message inbox, or feel free to contact us directly through our official customer support channels at any time. We are more than willing to listen to your concerns and will do our best to find a solution that meets your expectations. Thank you for your feedback—it helps us improve our service. The Kosiner Jewelry Customer Support Team

Response from KosinerjewelryNov 4, 2025

Dear mitchpatjack, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations. We would like to clarify that we stand firmly behind the quality and authenticity of our materials. All our sterling silver pieces are crafted using 925 silver and come from trusted and certified suppliers. If you still have any doubts regarding the material, we sincerely encourage you to have the jewelry examined by any licensed jewelry appraisal or testing agency in your area. Should the results indicate that the item is not S925 silver, we guarantee to provide you with a full refund immediately, without hesitation. Customer trust means everything to us, and we are committed to making this right. To assist you further and locate your order details, could you please share your order number with us? Please feel free to contact our support team ：[email protected] so we can assist you further. Thank you, Kosiner Jewelry Customer Support Team

Response from KosinerjewelryNov 4, 2025

Dear Klaudia, Thank you for sharing your feedback, and we are truly sorry to hear about the inconvenience you experienced. This is certainly not the experience we want for our customers. -After checking your case, we would like to clarify that a full refund was not only issued on October 13th, but the funds were successfully received in your account on October 14th. -We also sent two follow-up emails to confirm whether everything was resolved, but unfortunately, we did not receive a response. Our intention was never to cause frustration. The suggestion provided earlier was only to help avoid high return shipping and customs fees for you, not to refuse assistance. We sincerely apologize for the misunderstanding and any stress this may have caused. Customer satisfaction is very important to us, and we appreciate your feedback as it helps us improve. If you have still not received your refund or need further support, please feel free to share your order number or contact us directly — we’re here to help. Thank you, Kosiner Jewelry Customer Support Team

Response from KosinerjewelrySep 23, 2025

Hi there, we’re sorry to hear about your experience and truly appreciate your feedback. Could you please share your order number with us so we can look into this and assist you further? We’ll make sure to resolve this for you as quickly as possible.

Response from KosinerjewelrySep 17, 2025

Hi there, we’re sorry to hear about your experience and truly appreciate your feedback. Could you please share your order number with us so we can look into this and assist you further? We’ll make sure to resolve this for you as quickly as possible.