KosinerjewelryReviews of kosinerjewelry.com

Response from KosinerjewelryMay 8, 2026

Dear Customer, We are truly sorry to hear about your unsatisfactory experience and we take your feedback very seriously. For all orders, if there is any product quality issue, we always offer a full refund or a free replacement without any hassle. For non-quality related return requests, we always actively communicate with customers to resolve shipping cost concerns, and we also support partial refund solutions to ensure customer satisfaction. We never avoid reasonable return requests. Please kindly contact our official email directly, and our team will follow up with you promptly to resolve your case properly until you are satisfied. We sincerely hope to have the chance to make this right for you. Best regards,Kosiner Jewelry Team

Response from KosinerjewelryApr 29, 2026

Dear Customer, We are so sorry to hear you have suffered irritation and inflammation with your conch piercing after wearing our earrings. We sincerely apologize for the uncomfortable experience this has caused you. We take customer health and product quality very seriously. We will fully investigate and verify the issue regarding the material and quality you mentioned carefully.After checking your situation in detail, we will provide you with a proper solution as soon as possible. We wish your ear a speedy recovery. Kind regards, The Kosiner Jewelry Customer Support Team

Response from KosinerjewelryApr 7, 2026

Dear Cara, Thank you for your feedback on our website. We take all customer concerns very seriously and truly regret the frustration you and your daughter have experienced with the earrings. We would like to kindly let you know that our customer service team has already sent you emails for two consecutive days proposing a solution – including a free replacement or full refund – as soon as you provide photos of the defective product along with your order number. However, we have not yet received a reply from you via email. Could you please kindly check your inbox (and spam/junk folder) for our emails, and reply to us there? That will allow us to confirm whether your issue has been resolved or if you still need further assistance. We truly want to make things right for you and your daughter. Please give us the chance to help. Thank you very much, and we look forward to your reply. Warm regards, Kosiner Customer Service Team

Response from KosinerjewelryMar 27, 2026

Dear Natallia Klimovich, Thank you for sharing your feedback, and I want to sincerely apologize for the frustration and inconvenience you’ve experienced. This is not the experience we want any of our customers to have. I’ve looked into your case and can confirm that your return was received and the refund has been processed. It should already be reflected in your account by now. We truly regret the confusion regarding the single earring listing, and we will review how this information is displayed to make it clearer for future customers. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out directly. Thank you for giving us the opportunity to make things right.💖 Best regards, Kosiner Jewelry Team

Response from KosinerjewelryMar 9, 2026

Dear [ No_emi], Thank you for sharing your feedback with us. We truly value all customer opinions and take your concerns seriously. We would like to respectfully address the points you've raised: Product Quality: Our 14K gold jewelry is crafted with care and has received positive feedback from many professional piercers and customers worldwide. We understand that individual preferences may vary, and we respect your piercer's professional opinion. However, we kindly note that sometimes piercers may recommend using products purchased directly from their studio, This is a sales method. Sizing and Design: The product images on our website are meant to represent the design as accurately as possible. We understand that perceived size can vary depending on the viewer, The smaller size is also to allow the ear to recover better.and we sincerely regret if the item did not meet your expectations in this regard. Return Policy: As stated in our policy, we are unable to accept returns on opened or used jewelry due to hygiene reasons and because we cannot resell such items. However, if you have concerns regarding the authenticity or quality of the gold material, we encourage you to have the item tested by an independent, accredited jewelry appraisal institution. Should the test confirm that the item is not genuine 14K gold, we will provide you with a full refund and also reimburse the cost of the appraisal. We hope this offer demonstrates our commitment to transparency and customer satisfaction. Please let us know if you have any further questions or if you would like to proceed with testing. Best regards, Kosiner Jewelry Team

Response from KosinerjewelryMar 9, 2026

Dear [ Alexandria], Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay and the lack of clear communication regarding your exchange. We completely understand your frustration, especially after waiting for over a month without a resolution. Please rest assured that this is not the level of service we aim to provide, and we truly appreciate your patience. To help us investigate your case promptly, could you please kindly provide us with your order number? This will allow us to locate your records and get you a proper update as soon as possible. While we cannot guarantee that your previous emails may have been overlooked, we take full responsibility for the delay and are committed to resolving this for you. Once we have your order number, we will prioritize your case and follow up with you directly. Thank you again for your understanding and for giving us the opportunity to make things right. Best regards, Kosiner Jewelry Team

Response from KosinerjewelryFeb 22, 2026

Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We take product quality very seriously, and we’d like to make things right for you. Could you please email us at [email protected] with your order details and any photos of the damaged item? Our customer service team will be happy to assist you with a refund or a replacement as soon as possible. We appreciate the opportunity to resolve this issue and hope to regain your trust. Best regards, Kosiner Jewelry Team

Response from KosinerjewelryFeb 20, 2026

Thank you for taking the time to leave your feedback. We truly value every customer's shopping experience and are sorry to hear about your disappointment regarding your order. We sincerely want to help resolve this issue for you. Based on the feedback you provided, we were unable to locate any communication related to your order in our after-sales email inbox at [email protected]. To assist you more efficiently, please contact us through the following methods: Send an email to [email protected] with your order number. Or reply directly on this platform with your order number. Generally, if the item is in stock, we will arrange shipment as soon as possible, and you will receive a shipping confirmation email with tracking information. If the item is temporarily out of stock, we will inform you promptly once we confirm the situation and discuss the next steps. Once again, we apologize for the inconvenience caused and look forward to resolving the matter for you soon. Best regards, Kosiner Jewelry Customer Service Team