Kosas CosmeticsReviews of kosas.com

Ordered from Kosas, tried to cancel within 2 minutes as they sneakily add the £15 shipping right at the end of the transaction as you are about to pay. Told it "can't be cancelled" and that the £15 shipping is non-refundable even so. For UK customers: under the Consumer Contracts Regulations 2013, you can cancel within 14 days and standard shipping must be refunded. Kosas keeps dodging this and pointing me to their returns portal instead. Very disappointed with their deviousness on shipping and poor customer service not respecting your consumer rights. If not resolved, I will be taking this straight to trading standards.

They send me unsolicited SPAM.

I ORDERED ONLINE FOR AN ITEM NOT AVAILABLE IN THE UK.. WHEN IT CONFIRMED HOW MUCH I WAS TO OAY ON MY VISA, IT GIVE ME A FIXED AMOUNT! HOWEVER, ONCE THE CHARGE WAS PROCESSED KOSAS ADDED OVER £10 for so called fees to mail to the UK . I DID NOT AUTHORISE THAT AMOUNT..THEY ADDED IT LATER SURUPTITIOUSLY. I IMMEDIATELY CONTACTED THEM VIA CHAT AND WAS ASSURED THE SALE WOULD BE CANCELLED AND I WOULD BE REFUNDED… THAT NEVER HAPPENED AND WHEN I MESSAGED TO FOLLOW UP THEY SAID IT WAS TO LATE AS IT HAS NOW BEEN MAILED. I HAVE CONTACTED MY BANK AND THEY SAY THAT THIS IS BANK FRAUD! BEWARE THIS IS A SHAME AS I LIBE THE MAKEUP BUT I WILL NEVER, EVER BUYNFROM THEM AGAIN.. PLEASE PASS ON THIS STORY AS IT WILL SAVE OTEHR MAKEUP LOVERS MUCH GRIEVE AND MONEY

I had swollen face after using this product.

My BB Burst arrived a while ago, and I've tried everything to get it to work, but nothing helps. First of all, it arrived completely split in two, and there's no way to fix that! Secondly, no matter what skincare routine I use underneath (and I've tried a lot), it pills terribly—it's a disaster! And I apply it carefully with my fingers! It's outrageous to sell a product like this, especially at such a high price. I won't hesitate to post more reviews online. Ma BB Burst est arrivé depuis un moment et j'ai vraiment tout essayé pour qu'elle fonctionne mais rine n'y fait. Déjà elle est arrivés complètement bi-phasé, impossible de corriger cela ! Ensuite peut importe la routine de soin que je met en dessous (et j'en ai essayé), elle bouloche atrocement c'est une catastrophe, pourtant je l'applique bien au doigts ! C'est une autre de vendre un produit pareil surtout à un pris aussi élevé. Je ne vais plus hésiter à mettre des commentaires en ligne.

One of the worst customer service experiences I’ve had. My concealer lid completely came apart out of the blue (others have reported same issue online), photographic evidence supplied. They sent me back to the third party retailer I bought it from (why when it’s your manufacturing/products that are faulty?) After being told it was a Kosas issue by the retailer, I went back to Kosas and was told nothing could be done as they thought it was purchased over 6 months ago. When I pointed out it was less than 6 months they then said nothing can be done as it’s over 30 days. Feels like they just made up whatever rules they wanted just to get rid of me. Asked to escalate my complaint and this request was completely ignored. I would absolutely go elsewhere for your cosmetics.

I am a repeat customer of Kosas skin revealing foundation. My recent purchase of it, the lid has broken meaning I cannot press down to close, otherwise, the foundation spills out. I contacted Kosas Customer Service, who apologised and then asked for proof, I forwarded 3 very clear pics of the faulty bottle. Following my submission of this I chased my query again, I was then asked to supply proof of purchase - which isn't necessary considering I have supplied details of their faulty goods. Over a week and am still awaiting an outcome to a simple query! All I want is a replacement NOTHING MORE, OR LESS! This is not a complex, lengthy, unreasonable or unrealistic problem to sort. Not a great customer service experience, which is a real shame as I really do love the products of which I have several across the range. Less stalling please, more SORTING!

Never shop on TikTok! Always takes forever to deliver. As soon as you order they pretend they have shipped so any requests for cancellation is ignored. Kosas emailed me they would contact me about my request to cancel my order...they DID NOT! Instead they shipped it so that I will have to pay return shipping - hoping to deter returns I'm sure. Never again! I will review the actual items when I get them IF I decide not to return-depends on the shipping costs! They don't care what we think--they don't even look at the reviews! Stay away from KOSAS and TikTok!!!