Dimitrios F.
Great Equip, but too busy for their own good
5 stars for thier equip, but 0 stars for customer svc, they have great equipment, but shame on them for turning their backs when USPS screwed up.. i ordered the battle belt 11/1/25, 12 days before i shipped out for rotation in Europe, 2 + weeks later the belt shows in SANTEE. CA. as per USPS tracking, it never made it to my door, they had a 10 day window to help correct the issue but they didnt, and they are falling back and using the " clearly stated in policy" that they are not responsible for delays in shipping, as of today, 11/17/25, they are still turning their backs and not willing to help recover the box from USPS even tho its at their local post office... and suggesting they are offering good will and the refund will include the shipping when the belt returns to them.. shame on them.. they lost me and everyone in the squad, and i had to resort to my CC to dispute this because i am overseas.. i lost faith they will follow thru quickly on thier own.. as i mentioned, great equipment, but according to USPS, all they had to do was bite a $7.50 bullet, call and have USPS reroute back to shipper to close this in a quick and customer oriented manner because i wasnt going to be there to accept after the 13th.. Apex overnighted..