KopaReviews of kopa.co

Shady biz managing Facebook pages for housing but controlling the contents to fit their needs. Stay away

No customer service, charged me even though I cancelled before free trial was over. I had to dispute the charge with my bank.

Kopa is an awful company with no customer service. They are withholding this month’s rent saying that it’s “processing” with my bank but my bank has not received any payment. I have never received payments within the 4 business days as they claim online and it has now been 11 business days with me continuously contacting their customer service with no response. It seems that I am not the first or only person this is happening to or has happened to. Please do not use this company if you want to get paid my your tenants! They have very high service fees, too. Don’t use them!

Only a 1-Star because there is not an option for ZERO. There is no customer support, no response to multiple emails and voicemails, and worst of all, no required Kopa-controlled approval on a Kopa-run FB group to list a rental. But they damn sure charged my credit card every month. IMPOSSIBLE to cancel- again, NO RESPONSE to multiple attempts to contact. I had to go through my credit card co. to dispute.

Kopa charges outrageous fees to their property owners compared to other platforms that provide similar services. They are quick to remove funds from your account but do not respond when refunds are to be made back into your account. There is no phone number to call for authentic customer support, so they simply do not respond to written emails. I do not recommend using this platform as a landlord.

I didn’t have a positive experience. The host let me stay one month, when I requested another 2 months, I was declined. Well we didn’t start off on the right foot. That’s fine. When I moved out, and left the apt absolutely spotless, I thought I would get back my deposit immediately or worst case scenario 30 days later. No, the owner of the property, who I had to get his number from a neighbor. They don’t have this information readily available, was not quick to respond. When he finally did, he said it would be 60 days after move out. And that the funds would be automatically deposited. Well...It’s been past 60 days. I’ve reached out to the owner, he said he thought the funds were automatically deposited. Gave me a few contacts to reach out to. I did. On Friday. No response😢 This is $750 worth of deposit. Be aware who you rent from. Personally, I had a very bad experience. I really hope I get my deposit back😭

When you are in need of a place to live, being strung along isn't something you want to deal with. I inquired about a property and decided I wanted to rent. I wanted to rent at the end of the month but the person I dealt with wanted me to pay rent starting the middle of the month, which had already past. It wasn't going to happen and I'm not sure why they thought that was okay. I attempted to communicate with them but they just ignored my emails. So instead of renting to me, the property is back on the website.